Support Engineer

hace 4 días

Buenos Aires, Argentina Cloudlinux A tiempo completo

CloudLinux is a global remote-first company. We are driven by our principles: Do the right thing, employees first, we are remote first, and we deliver high volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure everyone is successful. We are truly a great place to work.

For more details about our company go to CloudLinux.

We’re looking for a Support Engineer to join our Global Customer Experience Team. As the first point of contact for incoming customer tickets, this role is essential in delivering a smooth and effective support experience from the very beginning—regardless of the product line. The Support Engineer is responsible for collecting relevant information, investigating potential solutions through documentation and known issue databases, and working toward a quick resolution. When a resolution isn’t possible due to SLA constraints or scope, the issue is escalated to a higher support level. Representing the Global Services organization, the Support Engineer acts as the face of the company, making a strong first impression by providing a seamless and empathetic customer experience. This role requires a combination of technical expertise, excellent listening and communication skills, and a genuine customer-first approach. Support Engineers are expected to be well-versed in internal policies and procedures, as well as both internal and external technical documentation. They are also encouraged to contribute to and help maintain the knowledge base to continuously improve team efficiency and customer satisfaction.

For more details about our company and products go to CloudLinux.

**As our Support Engineer, you will be responsible for**:

- Deliver world-class technical support to our global clientele, ensuring customer satisfaction and loyalty.
- Utilize your extensive Linux expertise to analyze, troubleshoot, and resolve a variety of technical issues.
- Collaborate closely with our development team for bug-fixing, troubleshooting, and issue tracking.
- Directly engage with customers to ensure their happiness with our products and services.
- Contribute to product development by sharing insights gained from customers' issues and use cases.
- Create and contribute to Knowledge Base articles to aid in problem resolution.

**Requirements**:
**To be successful in this role you should have**:

- A technical, passionate problem-solver with a customer-centric mindset.
- Strong familiarity with Linux, as you'll be supporting the world’s premier web-hosting Linux-based operating system and other leading Linux products.
- Experience with popular control panels and security solutions: cPanel, DirectAdmin, Plesk, etc
- Organized, resourceful, and responsive, with the ability to work effectively in a remote setting.
- Flexibility to work shifts and provide support on a 24/7/365 basis.

**Benefits**

**What's in it for you?**
- A focus on professional development
- Interesting and challenging projects
- Flexible working hours
- Paid one month vacation per year and unlimited sick leave
- Medical insurance reimbursement
- Co-working and gym/sports reimbursement
- The opportunity to receive a reward for the most innovative idea that the company can patent.

  • Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina MicroStrategy Argentina A tiempo completo

    **Company Description** MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Join us as a **Support Engineer** in our Argentina Delivery Center and take your career to the next level! The...

  • Network Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina Tekskills Inc A tiempo completo

    **Job Title: Network Support Engineer** **Location: Buenos Aires,** **Argentina (Onsite)** **Duration:12+ Months** **JD**: VC/Netcool Admin work, Monitoring /alerting. Chat and Phone Support, DCO escalations **Job Type**: Contract

  • Desktop Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina GSB Solutions A tiempo completo

    We are looking for a skilled and professional Desktop Support Engineer to join our team. As a Desktop Support Engineer, you should provide support and technical assistance regarding any hardware, software, and network issues. Should also possess knowledge and experience to troubleshoot problems and errors. Should be quick to respond, fast learner, with a...

  • IT Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina Sterlington, PLLC A tiempo completo

    **Position Title**: IT Support Engineer (Remote) **Contract**: Full-time, independent contractor **Location**:South America **Salary**:TBC based on experience and location **Description**: A well-established and growing international law firm is looking for an IT Support Engineer to join our growing team. **Our Firm**: We are seeking a dynamic person...

  • Technical Support Engineer

    hace 1 semana

    Buenos Aires, Argentina Healthee A tiempo completo

    Hi, We are Healthee. We’re on a mission to support employees and transform their health care journey. We’re building an AI powered health success platform that is designed to support every employee with healthcare benefits, navigate their plans and optimize care. Want to join our mission-driven team? Read on. We are looking for a Technical Support...

  • Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina Silver.dev A tiempo completo

    **A note by Silver.dev**: This position is a great opportunity for early career and junior engineer roles that want to get a first position in the remote US market. The position has a path to a full-stack engineering position while also being an opportunity to learn about a domain and a product area deeply. **What you’ll do**: Your primary role will be to...

  • Level 2 Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina TechBiz Global GmbH A tiempo completo

    TechBiz Global GmbH is seeking a Level 2 Support Engineer to join our Customer Success department. As a Level 2 Support Engineer, you will play a crucial role in providing technical assistance and support to our clients, ensuring their satisfaction and success with our products. - Respond to customer inquiries and provide timely resolutions to technical...

  • Systems Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina Kainos A tiempo completo

    **Our people love the exciting and meaningful work they do, the cutting-edge resources and technology they have access to, the benefits we offer and the great community we’ve built. Want to join them?** **Job Profile title**: Senior Systems Support Engineer **Main purpose of the role & responsibilities in the **business**: As a Senior Systems Support...

  • Technology Support Engineer

    hace 4 días

    Buenos Aires, Argentina Takeda Pharmaceutical A tiempo completo

    **Job Description/Role Profile** **Job/Position**: Associate Solutions Engineer (job profile title) Technology Support Engineer (Business title) **BU/Organization**: GDT **Department**: Workforce Technology Support **Line Manager’s Position Title**: Service Delivery Partner - Area/Country/City **Location** Base in Country **_...

  • Technical Support Engineer

    hace 5 horas

    Buenos Aires, Argentina SCI GESTIÓN A tiempo completo

    Descripción del puesto Estamos en la búsqueda de un/a Technical Support Engineer para brindar asistencia técnica orientada al cliente en soluciones de Business Intelligence y plataformas en la nube . Esquema hibrido: 3 home office y 2 presencial en oficinas ubicadas en Nuñez. Responsabilidades principales: Resolver incidentes y consultas técnicas,...