Customer Operations Coordinator

**Customer Operations Coordinator**

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where, Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get there. Be better together. Be Bayer.

**Main Purpose**
- Lead customer service operations to execute successfully the Order To Cash processes in Argentina, to guarantee the correct service for internal and external area with focus in the customer solution
- Strive for excellence in operations management by enhancing the overall customer experience and operational efficiency, while collaborating with stakeholders to ensure team strategies align with business objectives and foster a customer-centric culture.
- Drive innovation in customer operations management by leveraging digital solutions to achieve business targets and accelerate sales growth.

**Your Mission Will be to**
- Lead the Argentina Customer Operations team (RC and CP business in Scope. Multiple GTM strategies) and Row Crops allocation team
- Driving the team to execute successfully the OTB processes by setting clear goals, providing training and sharing business needs.
- Have a deep understanding on business priorities and strategies. Anticipate risks and develop mitigation plans/sense of urgency.
- Deeply analyze the operations management, identifying deviations, opportunities and trends. Develop & track KPI. Provide recommendations. using data to drive continuous improvement.
- Identify opportunities for innovation within customer operations, introducing best practices and creative solutions. Analyze and improve workflows to ensure efficiency, reduce costs, and minimize response times.
- Look forward for a lean & automaticed OTC
- Lead Critical Project - PMO- in projects such as Blackout
- Collaborate with stakeholders to achieve business targets and accelerate sales growth.
- Facilitate and oversee the back office operation to ensure seamless operations (80 contractors).
- Support Order management team to solve complex customers request.

**Unlock your Potencial**
- Degree in Business, eng, Supply Chain Mgmt, or related fields.
- 5+ years operational experience in SC/Finance/Commercial
- Manage teams
- PMO - Leading Proyects
- Domain knowledge in operations / business
- Key competencies: customer focus, strategic mindset, results orientation, collaboration, agility, conflict management, decision making
- Outstanding communicator, organizer, coach, customer relationship, management skills.

YOUR APPLICATION

This is your opportunity to tackle the world’s biggest challenges with us: Maintaining our health, feeding growing populations and slowing the rate of climate change. You have a voice, ideas and perspectives and we want to hear them. Because our success begins with you. Be part of something big. Be Bayer.

LI-LATAM

**Período de aplicación**:

- 23/1/2025 - 7/2/2025

**Código de referencia**:

- 837865

**División**:

- Crop Science

**Ubicación**:

- Argentina : Buenos Aires : Munro

**Área funcional**:

- Gestión de la cadena de suministro

**Tipo de empleo**:

- Permanente

**Tiempo de trabajo**:

- Full Time - Esquema Hibrido

**Contacto**
- Owner del proceso: Cecilia Peluffo
- Recruiter: Camila Garcia