Middle Office Associate

**JOB DESCRIPTION**
The WKO Middle Office Operations role supports front office sales in fulfilling the Know Your Customer (KYC) obligations for both new business (existing and new to bank) and periodic reviews of existing clients.

The role will be part of a team that is supporting client coverage with the fulfillment of Anti-Money Laundering (AML)/ KYC requirements.

The Commercial Banking Client On-boarding (CBCO) Know Your Customer (KYC) Organization will be the team supporting client coverage with the fulfillment of Anti-Money Laundering (AML)/ Know Your Customer requirements.

We are looking for a Know Your Customer (KYC) Relationship Officer who will partner with Bankers and Anti-Money Laundering/Know Your Customer Operations to ensure all client Know Your Customer records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at inception and renewal of client relationships.

Job Responsibilities:

- Manage client and partner expectations and understanding in a consultative way.
- Manage client risk effectively by supporting the front office in meeting all KYC requirements.
- Exhibit ownership of Know Your Customer/Anti-Money Laundering experience and client experience.
- Ensure Know Your Customer/Anti-Money Laundering deliverables are met and hold internal partners accountable.
- Demonstrate ongoing understanding of Know Your Customer/Anti-Money Laundering processes and work through delays and/or inefficiencies.
- Manage operational risk effectively through diligent awareness of risks in our processes.
- Escalate appropriate risk items and drive issues to closure.
- Ability to manage conflicts and clearly articulate expectations to all stakeholders

Required Qualifications, Skills and Capabilities:

- Flexible shift - availability to work US hours.
- Work experience of at least 4 years.
- Strong analytical and problem-solving skills.
- Strong verbal and written communication skills.
- Excellent time management and organizational skills.

Preferred qualifications, capabilities, and skills
- University degree or equivalent work experience in financial services.
- Working knowledge of risk factors that may impact specific products and industries.
- Previous credit training or underwriting experience.

If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.

Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:

- Home office/flexible work arrangements and work tools to ensure a great experience.
- Generous vacation, exam and parental leave.
- Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6-years-old.
- Medical coverage for you and your family, including domestic partners.
- Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.
- Wellness programs - e.g. Yoga, stretching and mindfulness classes delivered on premises.
- Language classes, mentorship programs and customized trainings.
- Platform for employee discounts in Buenos Aires.
- Many others that will be presented to you if you join the team.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.