Lead, Operations

hace 5 días

Capital Federal Buenos Aires, Argentina Orange A tiempo completo

**Join Orange Egypt as our Lead, Operations - ICT**

Are you ready to take charge of our technical support and incident management operations? At Orange Egypt, we're seeking a proactive and dynamic individual to lead our team in ensuring the smooth functioning of our ICT infrastructure. Here's what you'll be doing:

- **First-Level Support & Incident Management**:You'll be the first point of contact for technical support, handling ticket creation, updates, escalations, and closures with efficiency and professionalism.
- **Proactive Monitoring**:Keep a vigilant eye on our infrastructure devices and services, promptly identifying and addressing any performance issues before they impact our services.
- **Issue Diagnosis and Prevention**:Dive deep into issues, diagnosing them accurately and taking proactive steps to prevent their recurrence, ensuring uninterrupted service delivery.
- **Event Analysis and Response**:Analyze system-generated events, sift through alerts, and prioritize them based on relevance and urgency, ensuring swift incident response.
- **Collaboration and Communication**:Liaise with field engineers and third-party vendors, coordinating resolution efforts seamlessly to minimize downtime.
- **Reporting and Ticket Management**:Take charge of creating, defining, and updating custom ticketing reports and categories, ensuring accurate tracking of issues and timely resolution.

**Technical Skills and Qualifications**:

- 3+ years of experience in a similar role.
- Proficiency in ITSM BMC Remedy.
- Thorough understanding of Incident Management Process and Lifecycle.
- Familiarity with SLA/KPIs.
- Relevant IT certifications or equivalent experience.
- Knowledge of ITIL/ITSM guidelines.
- Understanding of IT Infrastructure & Virtualization concepts.

**This role is based in the New Administrative Capital and operates on a 24/7 schedule.**

Join us in shaping the future of ICT operations at Orange Egypt

**contract**:
Regular

  • Operations Lead

    hace 2 semanas

    Capital Federal, Buenos Aires, Argentina HR NET A tiempo completo

    We are looking for a Operations Lead for a startup that helps organizations harness collective intelligence to boost individual performance and deepen connection. The position is 100% remote, and its salary is in USD Dollar. **Main objectives**: This position will join the Global Operations team on a full-time basis and will serve as the coordinator for the...

  • Remote Lead Security Operations Engineer – Detection

    hace 2 semanas

    Buenos Aires, Argentina Tether Operations Limited A tiempo completo

    A global technology firm is seeking a Lead Security Operations Engineer to enhance its security posture while working remotely. This role involves driving detection, incident response, and threat intelligence initiatives. The ideal candidate will have substantial experience in IT security, a deep expertise in Linux-based systems, and a strong technical...

  • Lead Security Operations Engineer

    hace 2 semanas

    Buenos Aires, Argentina Tether Operations Limited A tiempo completo

    Lead Security Operations Engineer (worldwide remote) CloudLinux – Salary: $9,750,000 – $12,500,000 (annual). CloudLinux is a global remote‑first company that delivers high‑volume, low‑cost Linux infrastructure and security products helping companies increase efficiency. We are looking for a Lead Security Operations Engineer who will drive the...

  • Brand Operations Lead

    hace 2 semanas

    Capital Federal, Buenos Aires, Argentina Infracommerce Latam A tiempo completo

    Brand Operations Lead debera definir y garantizar la correcta ejecución de los procesos necesarios para la operación, integrando las operaciones tanto a nível flujo de material como flujo de información. **Descripción de Tareas y Responsabilidades**: Definir y asegurar los procesos logísticos según los estándares del mercado, el modelo de negocios...

  • Lead, Operations

    hace 4 semanas

    Buenos Aires, Argentina Function Health A tiempo completo

    Lead, Operations - ICT Join Orange Egypt as our Lead, Operations – ICT! Are you ready to take charge of our technical support and incident management operations? Responsibilities: First‑Level Support & Incident Management – act as first point of contact, manage ticket lifecycle. Proactive Monitoring – monitor infrastructure, detect and resolve...

  • Business Operations Lead

    hace 2 semanas

    Buenos Aires, Argentina REKLUT A tiempo completo

    Business Operations Lead As Business Operations Lead, you will have a significant impact on the company, owning the entire business operations function – from high‑level strategy to tactical execution. This role is crucial for driving scalability today and into the future as we grow aggressively. In this role, you’ll not only lead business operations...

  • Business Operations Lead

    hace 2 semanas

    Buenos Aires, Argentina Brightside A tiempo completo

    Business Operations Lead As Business Operations Lead, you will have a significant impact on the company, owning the entire business operations function – from high-level strategy to tactical execution. This role is crucial for driving scalability today and into the future as we grow aggressively. In this role, you’ll not only lead business operations but...

  • Business Operations Lead

    hace 1 semana

    Buenos Aires, Argentina CONEXIONHR A tiempo completo

    As Business Operations Lead, you will have a significant impact on the company, owning the entire business operations function – from high-level strategy to tactical execution. This role is crucial for driving scalability today and into the future as we grow aggressively. In this role, you’ll not only lead business operations but you’ll also work...

  • Business Operations Lead

    hace 2 semanas

    Buenos Aires, Argentina AgileEngine A tiempo completo

    Overview As Business Operations Lead, you will have a significant impact on the company, owning the entire business operations function – from high-level strategy to tactical execution. This role is crucial for driving scalability today and into the future as we grow aggressively. In this role, you’ll not only lead business operations but you’ll also...

  • Director, Workspace Operations

    hace 2 semanas

    Capital Federal, Buenos Aires, Argentina Emprego AR A tiempo completo

    **Detalles de la oferta**: About Anuvu For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Norwegian Cruise Lines, Cathay Pacific and Celebrity Cruises have...