Help Desk Representative

About NCR

NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

HELP DESK REPRESENTATIVE
- The Help Desk Agent (HDA) works in a high-volume call environment. Guided by the Remote Incident Management Process, the first responsibility of the HDA is to execute the first level technical support with the end user who requires the attention.
- Using known solutions documented in the knowledge bases, the HDA works with customers to resolve technical issues remotely, which can be procedural, software, hardware or operational.
- If remote solution is not possible, the HDA can dispatch a Customer Engineer (CE) to the customer's site, or escalate the problem to Level II Specialists (TSS). The HDA can interact with internal and external customers: end user, CE's, customer level II support and external suppliers, in order to find the final solution to the reported problem.

& KEY AREAS OF RESPONSIBILITY
- The Help Desk Agent (HDA) works in a high-volume call environment. Guided by the Remote Incident Management Process, the first responsibility of the HDA is to execute the first level technical support with the end user who requires the attention.
- Using known solutions documented in the knowledge bases, the HDA works with customers to resolve technical issues remotely, which can be procedural, software, hardware or operational.
- If remote solution is not possible, the HDA can dispatch a Customer Engineer (CE) to the customer's site, or escalate the problem to Level II Specialists (TSS). The HDA can interact with internal and external customers: end user, CE's, customer level II support and external suppliers, in order to find the final solution to the reported problem.

QUALIFICATIONS
- Technical degree in Computer Science or equivalent is required. Installation of MS Windows Operating Systems, and loading of software, patches and drivers, with a strong orientation to problem solving and user support.
- Manage TCP/IP network concepts in Lan/Wan environment, types of connections, equipment used (modems, hubs, routers), and the diagnosis of their failures.
- Experience in assembling computers and peripherals such as printers, troubleshooting basic hardware and software, and remote support. Experience in Call Center or Help Desk oriented to technical support of users desirable.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.