Cloud Operations Engineer

hace 1 semana

Buenos Aires, Argentina BETSOL A tiempo completo

**Company Description**:
**Job Description**:
**Qualifications**:
Be part of Cloud Operations team and work with other functional groups and stakeholders and ensure the Cloud Platforms and Applications are stable, up and running.

**Responsibilities**:

- Monitor and manage Cloud based infrastructure (Azure)
- Contribute significantly to customer satisfaction
- Manage Incident, Problem and Change Management requests remotely to Global Avaya Managed Service and Cloud accounts meeting SLA compliance.
- Follow prescribed escalation policies to ensure customer outages are resolved with the appropriate time frames. Expected to be process oriented following ITIL practices.

EXPERIENCE
- Previous exposure supporting global customers, working in 24*7 environment
- Experience working in a Public Cloud, Private Cloud SaaS or Managed Service would be preferred

SKILLS & COMPETENCIES

**3+ years of Software/IT industry experience and 2+ years of hands-on experience in the following areas**:

- Good understanding of public cloud concepts, especially Azure.
- Troubleshooting experience with Kubernetes, Containers and microservices architecture
- Should have working knowledge of Public/Hybrid Cloud/Virtualization, Windows/Linux servers, Database and Networking concepts.
- Troubleshooting skills with knowledge of Wireshark, Fiddler, Putty, network sniffs, etc.
- In-depth understanding of Session Initiated Protocol (SIP)
- Experience with APM & monitoring tools like Google Cloud Logging, Datadog, Prometheus, Grafana etc.
- ITIL knowledge and certification would be an asset
- Ability to quickly assimilate technical and non-technical information
- Ability to prioritize and multitask as needed
- Outstanding collaboration and communication skills
- Demonstrated Oral & Written Communication skills in English
- Experience in the following Avaya products will be an added advantage o Avaya Experience Platform o Avaya Aura (System Manager, Session Manager, CM) o Avaya Session Border Controller for Enterprise (ASBCE)

ADDITIONAL INFORMATION
- Full time role servicing Avaya Global Customers.
- Willingness to be on call in a 24x7 environment primarily supporting the Americas regions
- No travel is required.
- Position is Remote / Virtual office.

EDUCATION/QUALIFICATION
- Bachelor’s degree in Computer Science, IT, Electrical Engineering or equivalent industry experience
- (Desired) Microsoft Azure Certifications and/or Google Cloud Platform
- (Desired) ITIL 3.x or 4.x Certification

CloudOps role split:

- Avaya Application support / troubleshooting - 40%
- Customer engagement
- Managing troubleshooting bridges
- Mitigating issues by investigation through logs, cloud infrastructure issues etc
- Monitoring and Reacting - 20%
- Monitor for SaaS and cloud infrastructure issues
- Investigate the root cause for Cloud platform alerts
- React to alerts and mitigate issues by taking corrective action
- Deployments - 20%
- Biweekly deployment to cloud infrastructure
- Other projects - 20%
- Change management
- Public status page updates during incidents and maintenance
- work with cross-functional teams
- etc

  • Cloud Engineer Manager

    hace 2 semanas

    Buenos Aires, Argentina Syneos Health Commercial Solutions A tiempo completo

    Citi Job DescriptionWe have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Employee Platforms, you are an integral part of an agile team that works to... 924 - Cloud Operations Engineer (Kubernetes) · Senior · Remote · LATAM Darwoft...

  • 924 - Cloud Operations Engineer (Kubernetes) · Senior · Remote · LATAM

    hace 2 semanas

    Buenos Aires, Argentina Darwoft A tiempo completo

    924 - Cloud Operations Engineer (Kubernetes) · Senior · Remote · LATAM About the job 924 - Cloud Operations Engineer (Kubernetes) · Senior · Remote · LATAM Cloud Operations Engineer (Kubernetes) · LATAM Location: Anywhere in LATAM Job Type: Remote Time Zone: GMT-3 (Argentina time) Get to Know Us Darwoft At Darwoft, we build digital products with...

  • Senior Kubernetes Cloud Operations Engineer — Remote

    hace 2 semanas

    Buenos Aires, Argentina Darwoft A tiempo completo

    A leading tech company is seeking a Cloud Operations Engineer (Kubernetes) to join their remote team in LATAM. The successful candidate will manage Kubernetes clusters for a Healthtech platform, optimizing infrastructure and implementing cloud-native technologies. Ideal applicants will have 3+ years of experience in a similar role, demonstrate solid skills...

  • Senior Kubernetes Cloud Operations Engineer — Remote

    hace 2 semanas

    Buenos Aires, Argentina Darwoft A tiempo completo

    A leading tech company is seeking a Cloud Operations Engineer (Kubernetes) to join their remote team in LATAM. The successful candidate will manage Kubernetes clusters for a Healthtech platform, optimizing infrastructure and implementing cloud-native technologies. Ideal applicants will have 3+ years of experience in a similar role, demonstrate solid skills...

  • Data Operations Engineer

    hace 12 horas

    Buenos Aires, Argentina Inclusion Cloud A tiempo completo

    About the job Data Operations Engineer EDUCATION / QUALIFICATIONS / EXPERIENCE - B.S. in computer science or information systems fields required, or 5+ years related work experience. - Strong analytical, critical thinking skills used to solve complex problems - Strong technical background with a mix of development and automation skills - Outstanding...

  • Cloud Operations Engineer

    hace 3 días

    Buenos Aires, Argentina BETSOL A tiempo completo

    **Company Description**: **Job Description**: **Qualifications**: Be part of Cloud Operations team and work with other functional groups and stakeholders and ensure the Cloud Platforms and Applications are stable, up and running. **Responsibilities**: - Monitor and manage Cloud based infrastructure (Azure) - Contribute significantly to customer...

  • Cloud Engineer Manager

    hace 2 semanas

    Buenos Aires, Argentina Okeanos Made From Stone A tiempo completo

    Gilder Search Group A leading technology recruitment firm is seeking a Cloud Security Engineer based in Argentina. This role involves strengthening the client's cloud security posture, particularly in AWS. Candidates should have over 7 years of cloud security experience, a solid understanding... Allata is a global consulting and technology services firm with...

  • Cloud Engineer

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina ZirconTech A tiempo completo

    Cloud Engineer – Support Level 2 & Level 3OverviewWe are seeking highly skilled Cloud Engineers to provide Level 2 and Level 3 support for cloudenvironments. These professionals will be responsible for maintaining, optimizing, and securing cloudinfrastructures, ensuring high availability and performance. The roles require deep expertise in AWS andGoogle...

  • Cloud Engineer

    hace 3 días

    Buenos Aires, Argentina Carfax A tiempo completo

    **Join our elite team as a Cloud Engineer** **What makes our Tech Culture Amazing?** We’re passionate about having a **creative and innovative** environment where our developers collaborate and continuously learn and grow. **Autonomy** is a key pillar of our tech culture. Our developers have the freedom to bring new tools, frameworks, and ideas to the...

  • Cloud Engineer

    hace 2 días

    Buenos Aires, Argentina Carfax A tiempo completo

    **Join our Team CARFAX as an Cloud Engineer** When was the last time you bragged about where you work? At CARFAX, we do it every day. With our best-in-class data, CARFAX helps millions of consumers make informed decisions when buying, selling and shopping for used vehicles across North America. CARFAX is thrilled to be opening an office in downtown Buenos...