Associate, Sales Engineering Operations

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:
As an Associate Sales Engineer, you will work performing Sales Engineering (SE) activities as a key contributing member of Ciena’s Global Sales Engineering Support Center (GSES). Reporting to the Manager, Sales Engineering Operations, you will perform a mix of pre-sales and post-sales engineering tasks, with focus on bid activities, detailed optical network designs to enable network deployments, report generation, among others. You will support CALA (mainly) and NA customer projects, partnering with and supporting different Regional Sales Engineering teams in the Americas to develop high-value Ciena optical and networking proposals that accurately address specific customer technical needs. You’ll also perform pre-sales activities, such as customer presentations and demonstrations to articulate use-cases, solution designs and validations, technical consultancy, and RFX support with the objective of fostering the sales cycle.
- After learning and adopting unique network engineering knowledge and skills like in no other place in the industry, you will perform solution designs, link engineering and simulations to validate optical network designs on Ciena proprietary ‘state of the art’ network design tools.
- You will work on various Link Engineering Design, Detailed Network Documentation, Technical Solution Documents/Presentations, BoQs and product SoCs.
- You will collect the latest features in solutions and technologies and identify relevant insights to be shared with the Product Line Management and SE leadership teams, proactively and accurately identifying prospect pain points while proposing creative solutions.
- You will partner with different technical teams to address specific validation and consulting requirements, achieving the best fit for our customers of our Optical, Metro & Edge Networking hardware and software.

The Must Haves:

- Bachelor’s degree in Electronic / Telecommunications engineering.
- Advanced oral and written English level.
- Deadline driven and willing to work outside normal hours to complete tasks.
- Familiarity with Microsoft Office Suite, particularly Excel.
- Outstanding team player.
- Good communication skills, creativity and high energy.
- Must also have strong interpersonal, analytical, and problem-solving skills.

Nice to have:

- 1+ years of experience in Telecommunications industry performing an engineering role.
- Technical knowledge in telecommunication networks, Routing & Switching, fiber optics transmission systems (DWDM) and network management, service layers support and management.
- Routing & switching basic knowledge (IP, WAN, MPLS, Network topology architectures).
- Experience with customer requirements, networks and services.
- Project Management skills.

Benefits & Perks:

- Full benefits, including executive medical plan (OSDE 410), dental, vision and life insurance.
- Tuition reimbursement for technical and soft skill development.
- Annual Bonus.
- Periodic Market Adjustment.
- Mobile phone paid plan
- Yearly subscription to top Fitness & Gym franchise.
- Flexible working hours.
- Mentoring & Career development.
- Free subscription to digital learning platform.
- _ Búsqueda laboral equitativa: El empleador solo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo que se ofrece (Ley 6471 de la Ciudad de Buenos Aires)_
- _ Equitable job search: The employer may only request information strictly necessary for the performance of the job offered (Act 6471 of the City of Buenos Aires)._
- #LI-SG

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.