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Technical Support Specialist
hace 4 semanas
**TechVill
- Beyond A Repair**:
**TechVill is on a mission to redefine home services across North America, raising the bar with exceptional household appliance repair solutions. Since our founding in 2017, we have continuously set new standards in the industry, delivering unparalleled quality and reliability that our customers can trust.**
**Here’s what we’re proud to share**:
- **#1 Repair Company**: Recognized as the best repair company in the city by a top 5 appliance manufacturer.
- **35,000+ Happy Customers**: We’ve delivered exceptional quality and care to thousands of customers.
- **Rapid Growth**: In 2024 alone, we expanded to three new cities and are now operating in four major Canadian cities.
- **Future Plans**: We aim to add six more cities next year, with a goal of 120 locations across North America by 2030, including plans to expand into the U.S. market.
- **Expert & Growing Team**: Our team features licensed technicians with an average of 10 years of experience, along with newcomers trained by our experts to excel in the industry.
Our dedicated team is the foundation of our success, helping us set new standards every day.
**What We Offer**:
- Flexible remote working arrangement.
- Work schedule — MST business hours.
- Future relocation prospects to Canada.
- Opportunities for professional growth within a supportive team.
- A dynamic and collaborative work environment.
- Work in a fully English-speaking environment.
- Payment in USD.
**Key Responsibilities**:
- Troubleshoot issues related to home appliances, review job descriptions and proactively order common parts associated with the repairs
- Communicate and assist technicians with their operations-related questions.
- Maintain clean CRM work time tracking and ensure accurate completion of tech reports.
- Read and interpret diagrams to assist in troubleshooting.
- Assist the parts manager with urgent customer requests and technicians with technical information and part identification.
- Escalate complex issues to senior technicians or relevant departments (e.g. PM, Accounting, COO, etc).
- Maintain accurate records of interactions and solutions in the CRM system.
- Assist in updating technical documentation and FAQs.
- Collaborate with the field technicians to ensure seamless service delivery.
- Assist parts Manager with building quotes and verifying invoices.
- Represent the company upon the request
- Collecting and analyzing technical data
- Continuously improve knowledge by utilizing training and educational resources provided.
- Perform daily, weekly, monthly, quarterly, and annual reports
**What We’re Looking For**:
- Technical education or relevant experience is preferred
- 1−3 years of experience in tech support or a similar role
- Strong written and verbal English communication skills, minimum B2 level
- Strong organizational and multitasking abilities with exceptional attention to detail
- Proficiency in Microsoft Office Suite, PDF tools, Google services, and CRM software
- Ability to effectively utilize AI resources
- Independence and initiative are key
- Willingness to work MST business hours
**Job Types**: Full-time, Permanent
Pay: $700.00 - $1,000.00 per month
**Experience**:
- Technical support: 1 year (required)
**Language**:
- English B2-C1 level (required)
