Customer Success Manager
hace 6 días
We seek a **Customer Success Manager** with experience at Amazon or Walmart to join our team. Your primary role will involve nurturing existing customer relationships and ensuring they get the most value from Intentwise Ad Optimizer, Intentwise Analytics Cloud, and Intentwise Explore.
**Roles and Responsibilities**:
- Client Support: You will be the primary point of contact for all client communications and provide Tier 1 support.
- Strengthening Client Relationships: Through onboarding and Quarterly Business Reviews, you will foster enduring relationships with brands and agencies - helping them realize the full potential of Intentwise Ad Optimizer, Intentwise Analytics Cloud, and Intentwise Explore (AMC).
- Collaborate with Sales, Product, and Engineering teams to address and resolve issues, ensuring seamless operations for our clients.
- Product Updates and Roadmap Communication: Your role includes educating clients about the Company's roadmap and offering insights into upcoming developments that can further enhance their strategies.
- Onboarding and Training Sessions: You will lead onboarding sessions for new and existing clients, understanding their goals and ensuring they are well-versed in extracting maximum value from our suite of tools.
- Industry Expertise: Staying at the forefront of Amazon and marketplace domain advancements, such as new APIs, updates to ads, and other relevant and up-to-date insights.
- Collaborate closely with the CMS backend development team to integrate the style guide and components into the CMS.
**Required Skills/Expertise**:
- A minimum of **6+ years** of work experience
- A minimum of 6 hours of time overlap with US Pacific Standard Time Zone is required
- Proficient in English
- 1+ years of Amazon Ads, Google Ads or Walmart Advertising Experience
- 3+ years of Client Relationship Management
- Exceptional client management and communication skills.
**Nice to have Skills/Expertise**:
- 1+ years of Intentwise or other similar advertising software experience
**Qualifications**: Bachelor's degree in Business or related field
**Company Overview**:
Intentwise is a retail media optimization and analytics platform. We help brands, sellers, and agencies maximize returns from advertising spend on marketplace channels such as Amazon, Walmart, and Instacart. Founded in 2016 by two seasoned executives with deep advertising technology and data science expertise, Intentwise boasts a fast-growing global client roster and a talented team of individuals across geographies.
Pay: Up to $30,000.00 per month
**Experience**:
- Amazon Ads/Google Ads: 1 year (required)
**Language**:
- English (required)
Expected Start Date: 02/01/2025
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