Technical Support Specialist

hace 6 días

Buenos Aires, Argentina Skilled Wound Care A tiempo completo

**Responsibilities**:

- Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime.
- Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction.
- Maintain accurate and comprehensive records of customer inquiries, issues, and resolutions in the ticketing system for reference and reporting purposes.
- Communicate effectively and empathetically with customers, demonstrating active listening skills and clear communication.
- Stay up-to-date with the latest technological advancements and continually expand knowledge in iOS, Android, Windows, and Mac operating systems.
- Facilitate knowledge sharing by assisting in the development and maintenance of technical support documentation, including knowledge base articles and FAQs.
- Escalate complex or unresolved issues to higher-level technical support or appropriate internal departments for further investigation and resolution.
- Assist in testing and quality assurance activities for software releases and updates, providing feedback and identifying any potential issues.
- Adhere to service level agreements (SLAs), meeting or exceeding defined response times and resolution targets.

**Requirements**:

- 2-3 years of experience working in IT or technical support roles, preferably within a healthcare or clinical environment.
- **Fluent spoken and written English required**
- Extensive knowledge and troubleshooting experience with iOS, Android, Windows, and Mac operating systems.
- Familiarity with electronic health record systems and healthcare IT infrastructure is preferred.
- Excellent organizational skills and the ability to manage multiple tasks effectively, prioritizing work to meet deadlines.
- Fluency in spoken and written English, with strong communication skills and the ability to understand and articulate technical concepts effectively.
- Strong interpersonal skills, able to collaborate effectively with colleagues and stakeholders from various departments.
- Flexibility in work hours, capable of covering shifts from 6:30 AM PST to 10 PM PST based on business needs.
- Quick learner with the ability to adapt to evolving technologies and acquire new technical skills.
- Possessing a calm and composed demeanor, even in high-pressure situations, and capable of delivering high-quality support consistently.

**This position will be as an independent contractor**

**Please submit resume in English**

If you meet the qualifications outlined above and are ready to contribute to a team dedicated to providing exceptional technical support to clinical facilities, healthcare providers, and internal staff, we encourage you to apply

**Great Place to Work® Certified**

**Skilled Wound Care** is proud to be Certified by** Great Place to Work®** for the **3rd** year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year,** 95%** of employees said it's a great place to work - **39%** higher than the average U.S. company.

  • Technical Support Specialist

    hace 1 semana

    Buenos Aires, Argentina OnlyExperts A tiempo completo

    As the Technical Support Specialist, you will be responsible for providing hands-on technical support to users by diagnosing, troubleshooting, and resolving issues across Windows systems, applications, and connectivity in a fast-paced support environment. This role is part of an internal technical support team and focuses on resolving real user-impacting...

  • Technical Support Specialist

    hace 6 días

    Buenos Aires, Argentina Pearl A tiempo completo

    As the Technical Support Specialist, you will be responsible for providing hands‑on technical support to users by diagnosing, troubleshooting, and resolving issues across Windows systems, applications, and connectivity in a fast‑paced support environment. This role is part of an internal technical support team and focuses on resolving real...

  • Technical Support Specialist

    hace 1 día

    Buenos Aires, Argentina Remitee A tiempo completo

    As the Technical Support Specialist, you will be responsible for providing hands‑on technical support to users by diagnosing, troubleshooting, and resolving issues across Windows systems, applications, and connectivity in a fast‑paced support environment. This role is part of an internal technical support team and focuses on resolving real...

  • Technical Support Specialist

    hace 1 día

    Buenos Aires, Argentina Sur A tiempo completo

    As the Technical Support Specialist, you will be responsible for providing hands-on technical support to users by diagnosing, troubleshooting, and resolving issues across Windows systems, applications, and connectivity in a fast-paced support environment. This role is part of an internal technical support team and focuses on resolving real user-impacting...

  • Technical Support Specialist

    hace 1 día

    Buenos Aires, Argentina Sur A tiempo completo

    As the Technical Support Specialist, you will be responsible for providing hands-on technical support to users by diagnosing, troubleshooting, and resolving issues across Windows systems, applications, and connectivity in a fast-paced support environment. This role is part of an internal technical support team and focuses on resolving real user-impacting...

  • Technical Customer Support Specialist

    hace 3 semanas

    Buenos Aires, Argentina Gympass A tiempo completo

    Technical Customer Support Specialist (Tcss) Builder Lead Converter : A leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales is seeking a talented and dedicated Technical Customer Success Specialist (TCSS) to join our team and contribute to our mission of empowering builders with effective...

  • Technical Support Specialist — Customer Success

    hace 3 semanas

    Buenos Aires, Argentina Gympass A tiempo completo

    A leading Software With a Service company is seeking a Technical Customer Support Specialist to provide exceptional customer support, address technical inquiries, and ensure overall customer satisfaction. The role requires excellent communication skills and proven experience in customer support. The position offers competitive hourly wages, paid time off,...

  • AI-Driven Technical Support Specialist

    hace 1 día

    Buenos Aires, Argentina Crossover A tiempo completo

    A leading tech firm in Buenos Aires is looking for an experienced Technical Support Specialist to leverage AI-enhanced diagnostics for customer resolution. The role demands a minimum of three years in technical support and proficiency in AI tools. You will tackle complex issues while proactively identifying trends for automation. This is a full-time role at...

  • Technical Customer Support Specialist

    hace 4 semanas

    Buenos Aires, Argentina Mastercard A tiempo completo

    Technical Customer Support Specialist (Tcss) Builder Lead Converter :Technical Customer Support Specialist (TCSS) :Builder Lead Converter , a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated Technical Customer Success Specialist (TCSS) to join our team and...

  • Technical Support Specialist

    hace 6 días

    Buenos Aires, Argentina Pearl A tiempo completo

    A technology support company is seeking a Technical Support Specialist to provide hands-on technical support for Windows systems and applications. The role involves diagnosing and resolving technical issues for users, supporting Microsoft Office 365, and managing support tickets. Ideal candidates should have over two years of experience, advanced...