Fluent German

hace 4 horas

Buenos Aires, Argentina SupportYourApp A tiempo completo

**Who we are?**

**SupportYourApp**is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a **Customer Support Consultant** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

**What you will do**:

- Document cases clearly and escalate complex issues to the internal L2 Support Team when needed
- Follow internal procedures and SOPs
- Collaborate with internal teams to ensure efficient issue resolution
- Troubleshoot hardware-related issues for customers using outdoor camera equipment
- Handle sensitive customer data with care and security
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists

**What you need to succeed in this role**:

- **Fluency in German and English (C1 or higher), both spoken and written**:

- **At least 6-12 months of experience in customer support**:

- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

**Benefits and Perks**:

- **Flexible schedule**:

- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also - internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive **Support Specialist**who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded

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