Student Services Coordinator

**Who We Are**:
Studying and interning abroad is more than just an academic experience - it's a life experience with the power to transform student futures. At CEA, our experienced teams around the globe are driven by a shared passion to provide unique, high-impact academic and cultural experiences abroad, supporting all students throughout their journeys.

We believe that engaging diverse lived experiences cultivates a culture of inclusion and support in and out of the workplace. We Embrace Differences and unendingly pursue access and equity for all. Based in Phoenix, Arizona, CEA employs an admired team of education abroad professionals and faculty in 22 cities worldwide - and counting.

**Position Summary**:

- Student Services Coordinator (SSC) contributes to all aspects of programming including the preparation and execution of student arrivals, orientation, excursions and activities. The position is also in charge of coordinating student (and faculty) housing as well as managing the communication and daily support to students.

**Duties/Responsibilities**:

- The below list is not exclusive but rather will evolve according to CEA’s administrative needs.

**1. Student Housing**

A. Planning
- Research and evaluate housing options to augment CEA housing inventory.
- Establish housing needs according to contracted program inclusions, budgets and student and faculty profiles
- Monitor student enrollment numbers for upcoming sessions to anticipate future housing needs.
- Assist in establishing plans and manage housing turnover
- Track housing equipment inventory (kitchen, bed kits, housing supplies, etc.) and request/order supplies as needed.

B. Tasks and Facilitation
- Assist in negotiating housing contracts (short and long term) with vendors
- Inspect housing and take actions to ensure housing meets CEA standards (furnishings, cleanliness, amenities, safety)
- Make appropriate and quality housing placements.
- Implement and enforce CEA housing policies.
- Resolve housing issues and maintenance requests.
- Coordinate housing check-in and check-out and the completion of corresponding paperwork.
- Manage Incidental Billing Report. Report any housing damage promptly so that students can be billed accordingly.
- Run errands related to program logistics, such as picking up orientation packet materials and housing supplies, or for general office needs.

**2. Student Affairs Department**

A. Planning
- Coordinate student arrivals, airport pickup, communication with students and housing orientation.
- Source, organize and facilitate bookings for orientation, co-curricular activities and excursions for standard and custom programs
- Establish opportunities for students to engage with local culture and language

B. Tasks and Facilitation
- Develop and participate in activities and excursions as assigned
- Conduct portions of student orientation as assigned
- Create weekly newsletter for students
- Update information databases related to student data
- Manage center postings and bulletin boards, keeping info fresh and relevant
- Prepare and deliver arrival packets for students and faculty, and participate in welcoming visiting faculty
- Participate in preparing classrooms and the Study Center spaces for each session
- Be responsible for general office duties as assigned
- Document student life and events for marketing use: photographs, video, etc.

**3. Student Development and Well-Being**
- Provide day to day advising and attention to students’ information and support needs (doctor appointments, general questions, required information)
- Student health & safety follow up in Salesforce and/or other as needed
- Participate, encourage, and assist students in areas of cultural adaptation, linguistic acquisition, and fulfillment of objectives during their program.
- Provide advising to students concerning un-escalated challenges related to adapting, learning Spanish, and managing relationships.
- Bring escalated cases to the Center Director for oversight and support Director as needed.
- Participate in the CEA emergency cell phone rotation
- Participate in the emergency phone rotation scheme
- Other tasks or responsibilities as assigned by the Center Director.

**PERFORMANCE EXPECTATIONS - Vital Factors**:

- Excellent communication skills
- Achieving student satisfaction
- Task management
- Program facilitation
- Proactive and flexible
- Team player and responsive
- Organization skills
- Knowledge of the city and its cultural/leisure offer
- Networking skills
- Empathy and inclusive mindset
- Enthusiastic about studying abroad and international education

**MINIMUM QUALIFICATIONS**
- Fluency in spoken and written English and Spanish.
- University Degree (equivalent to Bachelor’s), Master’s preferred.
- Must be authorized to work in Argentina.
- Previous experience working in customer service.
- Previous experience interacting with U.S. college students.
- Previous study abroad experience.
- Solid computer abili