Digital Document Services Analyst

**JOB DESCRIPTION**
CIB Documentation Management Operations - Team Lead (502) Document Processing Supervisor

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

As a Document Processing Supervisor, you will be accountable for processing/supervising/checking Client documentation. Participation on various documentation operational improvement projects and integration of new tools will also be required to enhance overall processes. We are looking for an individual who has the enthusiasm and passion for driving change, strong communication, a desire to improve the client experience, and a commitment to service excellence.

**Key Responsibilities**
- Execute tasks assigned in a timely manner with little or no supervision
- Responsible for ensuring that all aspects of transaction management for clients are completed on time and exceptions and client inquiries are resolved
- Establish yourself as Subject Matter Expert and be part of the Checker organization
- Ability to quickly spot errors and provide oral and written feedback to the maker
- Perform Root cause analysis on errors and develop themes to improve accuracy
- Have a control mindset and be alert to issues and risks that have impact on process or to the organization
- Ideate on process improvement and automation
- Additional responsibilities may include managing daily regulatory reporting tasks and remediation activities, as well as process improvement.
- Strong sense of ownership and responsibility
- Responsible for interpreting metadata from documentation and engaging Legal as necessary.
- Partner with Internal business partners, such as Legal, Product, Sales, Relationship Managers and Client Service.
- Manage issues and ensure appropriate onward escalation and timely resolution.
- Provide recommendations and suggestions to address problems, process efficiencies etc.
- Demonstrated ability to communicate effectively to multiple levels of management and various stakeholders.
- Ensure that team members follow the procedure and all the procedures are drafted in lines with the controls policies.
- Ensure that all control policies of the organization are fully adhered to

**Qualifications**
- Minimum of 4 years’ experience in Investment banking or Client Documentation domain.
- Knowledge of banking products and corresponding documentation including a broad understanding of legal terms and principles within the documents
- Analytical mind, able to review and analyze information from multiple sources and determine relevancy to specific issues and route to appropriate business partners.
- Proven ability to independently identify issues, analyze problems and provide viable solutions.
- Excellent verbal, written interpersonal and organizational skills.
- Ability to work under pressure, prioritize workflow, handle deadlines and manage multiple tasks.
- Ability to work independently and in a team environment.
- Strategic thinker, results oriented, and self motivated
- Interest in learning new skills in a non-static, constantly changing environment.
- Experience partnering and operating in geographically distributed work groups
- Proficient with Microsoft Office products to include Excel, Power point, and Word
- Graduation is a must, Law and Commerce graduation preferred

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and p