Disputes Team Lead
hace 2 semanas
**Your Role**
We are looking for an experienced **Disputes Team Lead** to manage and optimize our dispute and chargeback operations across multiple payment platforms. You will lead a high-performing team, analyze trends, implement efficient workflows, and ensure operational excellence. You will play a critical role in reducing financial loss, maintaining healthy payment operations, and proactively identifying trends in disputes and chargebacks.
**Who We’re Looking For**
- Strong analytical skills with the ability to work confidently with numbers, metrics, and financial data.
- Proven experience in dispute management, chargebacks, payment operations, or related risk functions.
- Ability to monitor dispute escalations, root causes, and recurring patterns to implement corrective action plans.
- Experience building or optimizing SOPs, workflows, and operational processes.
- Deep understanding of dispute and chargeback rules, timelines, and evidentiary standards.
- Proven ability to lead and manage a high-performing operations team.
- Experience managing **high-volume dispute environments** is preferred.
- Excellent communication, decision-making, and problem-solving skills.
**Couple of the notes about the role**
- This role is an Independent Contractor position, offering flexibility, autonomy, and the opportunity to manage your own schedule while making a meaningful impact on our operations.
- Full-time commitment: 8 hours per day, 40 hours per week
- Flexible remote work environment with tools to support productivity.
- We require everybody in the team to use Hubstaff to track hours worked.
**Compensation**
We pay on an hourly basis — we’re open to reviewing rates based on experience and expertise. This role may have performance incentives.
Pay: $10,169.49 - $13,559.32 per hour
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