Senior Specialist, Customer Reference

hace 2 semanas

Buenos Aires, Argentina Veeam Software A tiempo completo

The Senior Specialist, Customer Reference, is responsible for the strategic direction, management, and execution of Veeam’s customer marketing and reference program throughout the Americas. The role will oversee Latin America customer marketing and other strategic segment reference program execution, the on-going development and management of a portfolio of reference accounts that can be nurtured and used as testimonials in all types of media. will be working in partnership with local marketing and sales leaders, as well as the Global Marketing leadership team. You will identify a pipeline of exciting customer stories and build and nurture the relationships with Veeam advocates for key company engagements, and interaction with the global corporate communications and field marketing organizations to deliver high-quality assets on a regular basis.

**Responsibilities**
- Enhance and maintain the roster of references throughout the that can be leveraged by the regional sales and marketing organizations to advance Veeam’s brand awareness and sales effort
- Cultivate, nurture and own these relationships end-to-end with the key reference accounts; develop a portfolio of strategic and globally recognized brands that can be used within high-level opportunities (i.e. speaking engagements at industry events etc.).
- Integrate advocates into wider Veeam voice of the customer marketing activities, such as campaigns, PR/AR, field marketing. Ensure a charter of excellence for the use of references
- Work with the wider teams to identify and cultivate customer references; this includes but not limited to inspiring Veeam Sales, ProPartners, end users, and their PR and legal departments to participate in the reference program
- Become a trusted advisor and business partner to field sales and marketing teams, to build customer relationships and utilize the customer voice in sales and marketing activities
- Serve as the primary point of contact for customer advocates/references, including suggestions for potential references and requests for references from Sales, Channels and Alliances, and AR/PR (be the owner of Veeam’s internal QC process) in the assigned regions
- Coordinate customer interviews. Edit and/or write stories/brief copywriting resources as applicable, and for approved suggestions, provide background information and contact details to the writer. Manage internal/external review, approvals and posting
- Track use of customer references, including written success studies, quotes, peer-to-peer references, audio, video, and AR/PR contacts
- Negotiate contracts with suppliers and oversee production of video references
- Special projects as assigned

**Qualifications**
- Bachelor’s degree in Marketing, Communications, Business Administration or related area
(a combination of education and experience will be considered)
- Marketing experience in business-to-business technology industry, specifically within a customer marketing role.
- Strong organizational and project management skills
- Exceptional verbal and written communication skills
- Soft persuasive selling skills
- Strong decision making and problem-solving skills
- Must be able to work in a fast-paced environment and effectively manage multiple projects concurrently
- Enthusiastic and results-oriented
- Bi or Multi-lingual in English/Spanish/Portuguese preferred
- Strong understanding of the roles played by alliance partners, distributors, system integrators, etc. in the channel market highly preferred
- Experience managing a customer advocacy program is a plus

  • Senior Specialist, Customer Reference

    hace 1 semana

    Buenos Aires, Argentina VirginPulse A tiempo completo

    The Senior Specialist, Customer Reference, is responsible for the strategic direction, management, and execution of Veeam’s customer marketing and reference program throughout the Americas. The role will oversee Latin America customer marketing and other strategic segment reference program execution, the ongoing development and management of a portfolio of...

  • Senior Specialist, Customer Reference

    hace 7 días

    Buenos Aires, Argentina Veeam A tiempo completo

    The Senior Specialist, Customer Reference, is responsible for the strategic direction, management, and execution of Veeam’s customer marketing and reference program throughout the Americas. The role will oversee Latin America customer marketing and other strategic segment reference program execution, the on-going development and management of a portfolio...

  • SAP Ixp Intern

    hace 1 día

    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Care Specialist

    hace 2 días

    Buenos Aires, Argentina Prometeo Talent A tiempo completo

    Sea Logistics Customer Care Specialist You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role :You will support customers by providing helpful information, answering... Customer Care Professional with German or French...

  • Customer Experience

    hace 2 días

    Buenos Aires, Argentina VirginPulse A tiempo completo

    SAP Customer Experience (CRM) Senior Solution Advisor SAP We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that... Investigator Management...

  • Customer Support Specialist

    hace 2 días

    Buenos Aires, Argentina Warner Bros. Discovery A tiempo completo

    Customer Support Specialist Patrianna Overview Key responsibilities include: Customer Interaction: Provide accurate information about products and services, resolve issues and answer queries swiftly and professionally. Record Management: Maintain and update customer records and interaction logs accurately, ensuring all data is current. Head of Customer...

  • Senior Hubspot Specialist

    hace 2 semanas

    Buenos Aires, Argentina Elife A tiempo completo

    Backoffice Abroad is seeking a qualified professional to join its team in the role of HubSpot Specialist . In this role, you will consult on CRM and CX projects and proposing solutions aligned with client goals, business requirements and processes; strategizing and implementing marketing, sales and service processes and automation programs; and working on...

  • Customer Support Specialist

    hace 3 semanas

    Buenos Aires, Argentina Assurant A tiempo completo

    Customer Support Specialist – German or French SAP What we offer Key Responsibilities & Tasks Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments. Support customers with functional questions displaying exceptional customer service, knowledge, and oral / written communication skills....

  • Technical Customer Support Specialist

    hace 2 días

    Buenos Aires, Argentina Gympass A tiempo completo

    Technical Customer Support Specialist (Tcss) Builder Lead Converter : A leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales is seeking a talented and dedicated Technical Customer Success Specialist (TCSS) to join our team and contribute to our mission of empowering builders with effective...

  • Customer Success Specialist

    hace 4 semanas

    Buenos Aires, Argentina SAP A tiempo completo

    Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as a...