Lead Support Representative Drive Customer
hace 2 semanas
**Drive Customer Success as Lead Support Representative**
RoverPass is seeking a talented and experienced individual to join their team as Lead Support Representative and drive customer success. As the Lead Support Representative, you'll be responsible for monitoring the support queue and ensuring that the customer support team is answering customer questions in a timely manner. You'll also work on side projects, from internal process creation to proactive outreach to accounts, to playing a big part in rolling out new features and getting accounts up to speed. You will also work with the product team to improve both the product and the customer service knowledge base so that customers can help themselves solve their own problems.
**Skills & Qualifications**
- Strong Experience in customer support/customer success.
- Proactive and ambitious with an entrepreneurial spirit
- Comfortable with inbound and outbound phone correspondence
- Ability to multitask
- Coachable and always open to feedback, learning, and helping other team members
- Tech savvy
- Excellent time management
- Team player
- Fluency in English
**Potential for Growth**
This role has the potential for growth within the company, with opportunities for advancement based on performance and company needs.
**Work-Life Balance & Benefits**
At RoverPass, they believe in a strong work-life balance and offer flexible working hours and 100% remote work opportunities. They also offer a comprehensive benefits package, including:
- Competitive salary
- Paid time off/vacations
- Local holidays
- Paid maternity/paternity leave
**Join the RoverPass Team**
If you're looking for an exciting and challenging opportunity in the tech travel industry and are passionate about customer success, join the RoverPass team today as their Lead Support Representative
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