Customer Support Representative Us Travel Tech..
hace 1 semana
**About the company**:
**RoverPass **is a startup focusing on the campground and RV park industry.
They provide campgrounds and RV parks with a property management system and marketing services to help drive them more business. We are a small team and require a hands-on and hungry approach
**About the position**:
The **customer support representative** position is in charge of monitoring our support queue and ensuring that the customer support team is answering customer questions in a timely manner.
In addition to monitoring the queue, the support representative will also work on side projects from** internal process creation to proactive outreach** to accounts to playing a big part in rolling out new features and **getting our accounts up to speed**. You will also work with our product team to improve both our product and our **customer service** knowledge base so that customers can help themselves solve their own problems. As a small team, we all wear many hats, so if you are looking for a position that allows you to see into many different parts of a business, this is the role for you
**Responsibilities**:
- Become a master of the RoverPass Platform
- Assist campgrounds in using our platform successfully and more
**It can be a great match if you are**:
- Proactive and ambitious with an entrepreneurial spirit
- Flexible and adaptable
- Convey compassion with customers of all mindsets and attitudes
- Comfortable with inbound and outbound phone correspondence
- Ability to multitask
- Fluent English
- Always open to feedback, learning and helping other team members
- Tech savvy
- Excellent Time Management
- Team player
**This position is currently remote with possibility to work remotely full time**
**This is what we offer**:
- Competitive medical coverage with optional dental and vision
- Generous PTO policies
- A mission oriented culture with fun people to work with.
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