App Store Ops Support

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are**

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Job
The App Store Operations team owns the governance model for app store account security and account management. We provide secured access - with appropriate permissions - to partner consoles for our internal customers to conduct their day-to-day work, and we also optimize and implement mature processes and tools that enable product releases to be shipped at a high quality and on-time. The Associate Program Manager, as a part of the App Store Operations team, will be involved in the above, in addition to gathering requirements from our App Store Partners to ensure we are consistently and proactively compliant. This person will lead app store account security and governance efforts, and drive adoption of the program with the Global Product and Design and Global Technology Organization partners. Through regular business operations to coordinate, collaborate, and execute upon the program, the Associate Program Manager will effectively partner with Product Managers and collaborate across disciplines in a matrixed and geographically diverse team.

A successful person in this role has strong program planning and execution skills. They communicate effectively in writing and verbally. They build productive relationships by fostering trust and communicating clearly with stakeholders and partner teams. They are organized, have a bias to act quickly, enjoy diving into details and data, and are curious to learn all facets of the program. They will also be bold to advise program leadership on what can be improved and what the team needs to thrive.

What you will do
- Gather requirements from App Store Partners to be proactively and consistently compliant, ensure requirements are implemented via partnerships with Product Managers.
- Govern partner console account access, app store account management.
- Execute a scalable process for secured partner console access with appropriate permissions.
- Define and communicate clear expectations for our partners throughout the organization, driving adoption for our partner console access request process.
- Foster effective collaboration and systems that help teams execute their duties.
- Enhance program mechanisms and processes to support a culture of continuous improvements.
- Execute against all app store compliance requirements and audits, gathering and providing documentation on a monthly and bi-annual basis. Improve and find efficiencies within these processes.

What you will need to have
- 0-2 years of experience as a program or project manager.
- Experience contributing in valued roles on high profile, multi-faceted programs.
- Excellent problem solving, critical thinking, and analytical skills.
- Effective written and verbal communication skills.
- Strong attention to detail and a high degree of follow-through.
- A willingness to embrace collaboration in order to achieve overall team goals.
- Curiosity and a willingness to learn.

**How We Get Things Done**

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