Customer Success Regional Analyst Fieldview

**Customer Success Regional Analyst FieldView**

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where, Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get there. Be better together. Be Bayer.

**Main Purpose**

Do you want to impact the future of agriculture? Do you thrive on leading big things and making them happen? Would you like to join a team of innovative people? We are passionate about agriculture and driven by data.

We are looking for a talented individual for our team of customer success Analysts in our mission to drive a seamless customer experience to our customers. Customer obsession is our mantra and if this is part of your DNA, together with data focus and highly innovation drive - this might be a job for you.

The Customer Success Analyst's key role and responsibility is to follow, interact and engage customers across his/her journey through selling value of our platform, aiming to a unique and common goal: customer engagement and retention.

Connected to Bayer's key values and behaviors, this position requires ownership and customer centricity in all daily activities that will drive customers' experience with our product. This role requires a mindset driven by flexibility and experimentation to find the best ways to reach customers' engagement, based on product knowledge and collaboration with key internal and external stakeholders.

**Your mission Will be to**

Customer Success, Engagement & Retention
- Acting as Product Owner of Regional Squads (About 1.4k customers), planning and prioritizing tasks, building consensus with other CX Teams.
- Ensure the right implementations of al NBM strategies such as OBM and Carbono, building strong cross-functional working relationships within the Bayer
- Manage wallet of accounts and ensure end-to-end customer engagement, and work on commercial approaches to ensure retention
- Ensure meaningful contact with customers aiming to engage through helpful information and value generation
- Follow customer journey and capture useful insights that will help customers extract value from the product
- Contact with Bayer Sales Reps to define and structure strategic plans regarding customer engagement and retention
- experience. This will be the key to delight and surprise growers with a best-in-class customer service
- Document and maintain oversight of processes and procedures
- Capture and manage feedback about service level and then discuss and develop ideas to implement improvements in the process;
- Work closely with other Customer Success Consultants to share and discuss valuable information about all clients, focusing not only on solving problems, but also on enhancing the user's experience. This will be the key to delight and surprise growers with a best-in-class customer service

Customer Engagement **(ad-hoc basis during peak)**
- Support Lead strategies with DEMOs
- Support ad hoc efforts such as events supporting Markting Teams, Product support and ATDs installations.
- Support projects according to the evolution of the business strategy

Subject Matter Expert
- Customer training (webinar, materials, etc): technical and product value
- Develop and maintain in-depth product knowledge for all Climate FieldView products
- Collaborate weekly with Customer Experience Consultants to analyze and review current issues and future needs. Use this information to proactively assist in prioritizing the product development workflow

**Unlock your Potencial**
- Bachelor's Degree in Agronomy engineering, marketing, business or related discipline
- 2+ years of postgraduate work experience required
- 1+ year of Sales/Technical Experience (in field) is a plus
- 1+ years of work experience in a customer support role (in person or over phone) is a plus
- Self directed with strong initiative
- Service oriented, with a focus on teamwork, collaboration, and the ability to adapt to changing priorities.
- Customer focused, with the ability to identify and satisfy the needs of external and internal customers. Continually searches for ways to provide value-added solutions for customers.
- Relevant experience in positions that required business strategic vision, strong analytics sk