Call Center Customer Service Representative

hace 5 días

Córdoba, Argentina VelaONE A tiempo completo

**POSITION SCOPE AND SUMMARY**

**KEY DUTIES & RESPONSIBILITIES**
- Fluency in English
- Serve as the first-line call reception for the Customer Service Team.
- Answers incoming telephone calls.
- Responds to customer questions.
- Creates reports that go to appropriate department/location to resolve customer concerns.
- Make outbound calls pertaining to customer-related issues.
- Monitor multiple inboxes handled by the CC Team as requested.
- Provides complete troubleshooting steps for the App.
- Embody the service vision, objectives, and values of the organization.
- Provide accurate and courteous responses to internal and external customers while being empathetic to any issues or concerns.
- Act as a knowledgeable information resource for callers; familiar with all services offered.
- Maintain a high level of professionalism.
- Identify and expedite priority issues.
- Organize multiple tasks for the most efficient processing.
- Learn to operate different systems and be versatile in answering customer inquiries.
- Stay informed of all changes in company policies and new programs.
- Attend department and company meetings, as needed.
- Provide flexibility with extended hours or overtime, as needed.
- Participate in professional development courses.
- Performs other duties, which support the mission and values of the Company, as required, or requested.
- Contributes to the positive team efforts of the office and the Company.
- Represents the company professionally in appearance, demeanor, and verbal communication.
- Maintains confidentiality of sensitive individual and organization data without exception.

**PAYMENT**

In USD

Pay: From $500.00 per hour

Expected hours: 40 per week

Application Question(s):

- What is your salary requirement in USD

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