Customer Service C1
hace 23 horas
Estamos en la búsqueda de un/a
Customer Service Representative (CSR)
para brindar soporte integral a nuestros clientes. El rol implica atender consultas, resolver problemas y garantizar una experiencia positiva en cada interacción, manteniendo altos estándares de calidad y servicio.
Responsabilidades
- Atender llamadas, correos y chats de clientes con profesionalismo y empatía.
- Resolver consultas y brindar soluciones efectivas en tiempo real.
- Registrar y dar seguimiento a solicitudes en el sistema.
- Cumplir con métricas de calidad, tiempos de respuesta y satisfacción del cliente.
- Colaborar con otros equipos para asegurar una experiencia integral.
Requisitos
- Nivel de inglés [indicar si se requiere, ej. B2/C1].
- Experiencia previa en atención al cliente o soporte (deseable).
- Excelentes habilidades de comunicación y escucha activa.
- Capacidad para trabajar bajo presión y mantener actitud positiva.
- Manejo básico de herramientas tecnológicas (Office, CRM).
Qué ofrecemos
- Salario competitivo acorde al mercado.
- Capacitación inicial y continua.
- Excelente ambiente laboral.
- Oportunidades de crecimiento profesional.
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