Technology Support Iii
hace 5 días
**Job responsibilities**
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.
**Required qualifications, capabilities, and skills.**
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Experience in observability and monitoring tools and techniques.
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Good English communication skills, both verbal and written, with the ability to clearly convey technical information during large conference calls and with senior audiences.
**Preferred qualifications, capabilities, and skills**
- Experience in SQL queries to retrieve and manage information inquiries from an Oracle database.
- Knowledge of Linux or HP Non-Stop X Systems.
- Experience in Application Support / Production Management following the ITIL framework.
- Exposure to observability and monitoring tools and techniques, such as Splunk, OpenSearch, Nagios, Geneos.
- Working understanding of public cloud
- Experience with one or more general purpose programming languages and/or automation scripting is a plus
- Exposure to Data communication troubleshooting.
- Knowledge of job scheduling tools. Working experience with Control-M is a plus.
- Understanding of data replication processing.
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