Client Services and Operations Manager

hace 1 semana

Buenos Aires, Argentina Graphic Makers and Printers A tiempo completo

**Team Leader (Customer Service)**:
**Company Name**: Graphic Makers & Printers

**Job Type**: Remote, Full-Time
**Schedule**: Monday to Friday, 9am-6pm Argentina GMT-3 / 7am-4pm New Jersey EST
**Employment Type**: Independent Contractor
**Location**: LATAM Countries (Remote)

**About Us**:
Graphic Makers is a leading printing and direct mail company specializing in high-quality products and exceptional customer service. We are dedicated to helping businesses grow and thrive through expert printing, marketing, and advertising solutions. As we continue to expand, we are seeking an experienced **Customer Support & Project Management Manager** to lead our customer service and project management operations.

**Position Overview**:
We are looking for an experienced and proactive **Customer Support & Project Management Manager** to oversee and manage our customer service team and project management processes. This key role involves managing all interactions with customers (excluding sales), ensuring seamless coordination between departments, and upholding company protocols and standards. You will supervise a team of customer service representatives and administrative staff, ensuring high-quality service, efficient workflows, and adherence to SOPs to achieve company objectives.

**Key Responsibilities**:
- Oversee the customer service team, ensuring all client interactions are handled professionally, efficiently, and in line with company protocols.
- Manage the entire project lifecycle, including customer communication, design, corrections, approvals, and delivery phases.
- Ensure all team members follow established SOPs and deliver exceptional quality in their work.
- Act as the primary point of escalation for complex customer issues and resolve them promptly.
- Collaborate with the design team and other departments to ensure projects meet customer expectations and deadlines.
- Monitor team performance, set objectives, and conduct regular reviews to maintain high-quality standards.
- Train, coach, and mentor customer service representatives and administrative staff to ensure professional growth and alignment with company values.
- Develop and implement strategies to streamline workflows and improve customer satisfaction.
- Track key performance indicators (KPIs) and prepare reports on team performance and project progress.
- Communicate with company leadership to provide updates and recommend process improvements.

**Requirements**:

- **3+ years of experience in Customer Service**, preferably in a remote setting.
- **English and Spanish proficiency** (fluent speaking and writing).
- Strong interpersonal and communication skills.
- Analytical skills with a data-driven approach to decision making.
- Reliable internet connection and a suitable workspace for remote work.
- Experience in leading, mentoring, and managing teams will be a plus.
- Strong organizational and multitasking skills with attention to detail.
- **Process-Oriented**: Experience in developing and implementing SOPs and ensuring compliance.
- Ability to think critically and resolve issues effectively and efficiently.
- Comfortable working in a fast-paced, remote environment with a diverse team.

**Benefits**
- **Training provided** in customer service to ensure you succeed in the role.
- **USD compensation** for your work, paid in a timely manner.
- Work **remotely** from anywhere in LATAM, offering great flexibility.
- Enjoy PTO, Sick Leave, USA Holidays and Personal Days off.

  • Client Services Manager

    hace 1 semana

    Buenos Aires, Argentina multilocal A tiempo completo

    **The Role** You will create and nurture long-term relationships with our clients, manage their campaigns and resolve any issues that arise to ensure they satisfied with our services. You should be an excellent communicator who’s able to grasp client needs and brainstorm ways to fulfil them with the goal of helping to safeguard our revenue and retain...

  • Senior Client Services Manager

    hace 1 semana

    Buenos Aires, Argentina multilocal A tiempo completo

    **The Role** As Senior Client Services Manager you will work within the Client Services team which sits within the wider Operations team. You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who’s...

  • Operations and Growth Manager

    hace 4 semanas

    Buenos Aires, Argentina Diffco US, Inc. A tiempo completo

    About the job Operations and Growth Manager About Diffco is a global software development and team augmentation company based in Silicon Valley. We build: Custom software products, Mobile & web applications, AI-powered solutions, Dedicated development teams. We partner with startups and enterprises worldwide and focus on quality, long-term collaboration, and...

  • Client Services Specialist

    hace 2 semanas

    Buenos Aires, Argentina Humand A tiempo completo

    Description You’re driven, resourceful, and above all else - remarkably smart. In this role, you work with our Deployment Solutions team, which parts with top tier pharmaceutical, medical device, and biotechnology companies. The Client Services Operations Specialist has primary responsibility for coordinating and assisting with departmental activities...

  • Operations Manager

    hace 2 semanas

    Buenos Aires, Argentina ADN A tiempo completo

    Operations Manager Syneos Health Commercial Solutions DescriptionYou’re driven, resourceful, and above all else - remarkably smart.In this role, you will be responsible for driving the developing and owning the management of tools, processes, and reports to streamline internal operations and drive consistency and efficiency.... Latam Operations Manager,...

  • Operations Specialist

    hace 3 semanas

    Buenos Aires, Argentina Prometeo Talent A tiempo completo

    A leading company in healthcare services in Buenos Aires is seeking a Client Services Operations Specialist to coordinate and support departmental activities for our projects. The ideal candidate will have 2+ years of experience in a client service environment, possess advanced English and Spanish skills, and demonstrate strong analytical and customer...

  • Operations and Growth Manager

    hace 3 semanas

    Buenos Aires, Argentina Diffco A tiempo completo

    About: Diffco is a global software development and team augmentation company based in Silicon Valley. We build: Custom software products, Mobile & web applications, AI-powered solutions, Dedicated development teams. We partner with startups and enterprises worldwide and focus on quality, long-term collaboration, and clear communication. Title: Operations &...

  • Sales Operations Manager

    hace 1 semana

    Buenos Aires, Argentina Campari Group A tiempo completo

    Latam Operations Manager, Rider Experience SupportYourApp Latam Operations Manager, Rider Experience UberAbout the Role The Rider team's mission is to grow rider demand & deliver scalable, innovative and impactful solutions that become best practices, with rider needs at the heart of our decisions. The Operations Manager plays... Ad Sales Operations...

  • Client Services Data

    hace 3 semanas

    Buenos Aires, Argentina Directa24 A tiempo completo

    A dynamic client services company in Buenos Aires is seeking a Client Services Operations Specialist. The ideal candidate should have over 2 years of relevant experience, strong organizational skills, and excellent communication in both English and Spanish. Responsibilities include supporting various business lines with administrative tasks, resolving...

  • Data Services

    hace 4 semanas

    Buenos Aires, Argentina Amazon Web Services Argentina S.R.L. A tiempo completo

    Data Services - Technical Program Manager Techunting Description Our Client : Is a leading financial technology company that specializes in providing integrated payments and banking solutions. Their innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. The company is committed to revolutionizing...