Support Engineer

hace 2 semanas

Capital Federal Buenos Aires, Argentina Lenovo A tiempo completo

**General Information**:

- Req #
- WD00082676
- Career area:

- Software Engineering
- Country/Region:

- Argentina
- State:

- Capital Federal
- City:

- CABA
- Date:

- Tuesday, May 13, 2025
- Working time:

- Full-time

**Additional Locations**:

- Argentina - Capital Federal - CABA

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
Solution and Services Group (SSG) at Lenovo

**Responsibilities**:

- Provide initial technical support and troubleshooting for customer incidents using phone, chat, and eTicketing systems.
- Accurately diagnose problem severity levels and prioritize call loads appropriately.
- Escalate complex issues to upper support teams as necessary.
- Maintain outstanding customer satisfaction scores with professional communication and soft skills necessary to defuse difficult customer situations and work towards problem resolution.
- Generate accurate, high-quality trouble tickets, incident documentation, and knowledge base updates, as well as other customer and problem documentation as required.
- Ensure customer incident resolution at industry-leading incident closure rates.

**Position Requirements**:

- Associate degree in a related Engineering field or equivalent experience.
- 1+ years of direct contact center experience in similar Intel or AMD-based hardware environments.
- 1+ years of troubleshooting experience for appropriate data collections (logs) and isolation.
- Basic network troubleshooting experience.
- Experience as a Level 1 contact center agent.

**Preferred Requirements**:

- Basic technical knowledge of VMware, Microsoft, Red Hat, and SUSE operating systems.
- Familiarity with Microsoft certifications (server operating systems, infrastructure, and cloud) is a plus.
- Understanding of hyperconverged technologies such as Nutanix, Azure, VSAN, etc.
- Knowledge of container technologies like Rancher, Kubernetes, Docker, Tanzu.
- Basic understanding of Nutanix and VMware certifications is advantageous.

**Additional Locations**:

- Argentina - Capital Federal - CABA
- Argentina
- Argentina - Capital Federal
- Argentina - Capital Federal - CABA

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