Compliance & Operational Risk - Control Manager - Vice President

As a Control Manager in our team, you will spend each day defining, refining and delivering set goals for our firm. You will be responsible for the oversight and governance of the Commercial and Investment Bank (CIB) control environment including the development and delivery of an enterprise-wide framework to manage control-related processes driven by Regulation and or Compliance requirements. Within CCO, the Compliance and Operational Risk Framework (CORFT) team works within an exciting and busy environment managing ever changing regulations and controls to facilitate the correct monitoring, review and reporting of all the CIB Central Control Office (CCO) programs. As an experienced manager, you will lead a functional team in the Commercial & Investment Bank (CIB) - Compliance and Operational Risk Team (CORFT) in Buenos Aires, overseeing "Run the Bank" business-as-usual (BAU) control activities to ensure they are executed with efficiency and accuracy. You will proactively manage relationships, serving as a key escalation point for the CORF Team leads, addressing challenges, and driving solutions. Your leadership will be instrumental in ensuring timely, accurate, and consistent BAU monitoring, support, and reporting, while providing guidance and support to your team. **Responsibilities**: - Lead the functional team by delegating tasks responsibly, managing performance effectively, and fostering a motivated and high-performing team environment. Foster a culture of continuous improvement within the team, encouraging ‘outside the box’ thinking and the adoption of best practices to streamline processes. Effective communication and collaboration with cross-functional teams are essential to address any data-related challenges promptly and to ensure that governance materials are prepared with the highest standards of accuracy and relevance. - Stay informed of key business objectives and ensure they are integrated into activities, aligning team efforts with organizational goals. - Take ownership of escalated issues, ensuring timely and appropriate resolution, and implement measures to prevent future occurrences. - Ensure optimization of resource allocation to maintain high service levels, ensuring team members are well-trained on Compliance and Operational Risk Framework (CORFT) activities to support stakeholders effectively. - Ensure and maintain standards of quality and consistency within the team, ensuring work aligns with stakeholder expectations and standards. - Deliver timely, consistent, and accurate reporting in support of the CORF Team deliverables. Oversee the accurate and timely collection, analysis, and dissemination of data, ensuring that all reports are precise. Responsible for team’s preparation of comprehensive governance materials (WG, Forums, etc.) which includes coordinating with various groups to gather necessary information. Ensure concise material representation. - Serve as the primary contact for CORF Team Leads, managing escalations, resolving queries, and building strong relationships to enhance outcomes. Provide effective stakeholder management to prevent inaccurate reporting and or material creation and distribution. - Expect to engage in hands-on work, actively participating in the day-to-day operations and processes. This requires a thorough understanding of how to perform the activities involved, including directly addressing data-related challenges, and ensuring the accuracy and relevance of governance materials. Collaborate with stakeholders to streamline interactions and processes, reducing queries and enhancing overall efficiency. - Cultivate a deep understanding of the stakeholders' areas of focus (OLO, ELA, Regulatory, Governance), including the supported lines of business, functions, and activities, to build knowledge and expertise. **Required qualifications, capabilities, and skills.** - Proven experience (5+ years) in leading and managing teams, fostering a high-performing and motivated environment, and driving continuous improvement and innovation. - Relevant industry experience (7+) in Financial Services, Control Oversight, or similar roles, with a comprehensive understanding of Operational Risk and Controls, demonstrating successful team leadership and stakeholder management. - Excellent communication and interpersonal skills for effective collaboration with cross-functional teams and stakeholders and building strong relationships. - Strong problem-solving abilities, with a proactive approach to issue resolution and preventive measures. - Several years of relevant experience, preferably within a corporate or financial services environment, demonstrating successful team leadership and stakeholder management. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) - Familiarity with Signavio, Alteryx, and Pega **Preferred qualifications, capabilities, and skills** - Knowledge of CIB products (Markets, Banking, Securities Services) - Understanding of OLO,