Automation Team Lead

Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.

**Job responsibilities**
- Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors
- Develops secure and high-quality production code, and reviews and debugs code written by others
- Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle
- Adds to the team culture of diversity, equity, inclusion, and respect

**Strategic Leadership & Vision**
- Develop a prioritization model that balances business value and development effort, regularly engaging the right leadership stakeholders across the organization to determine priorities.
- Establish a scalable and sustainable development practice, ensuring that the team is set up for long-term success.
- Define and execute the p vision, strategy and roadmap in alignment with the business goals, technology trends, and emerging technologies.
- Network and partner with business leaders throughout Global Technology and understand what tools are becoming available, what trends are emerging, and what opportunities exist within existing tools.

**Governance, Process & Development Framework**
- Establish a robust governance model to measure the team’s performance against goals, customer needs, and firm policies.
- Develop and implement a structured framework for software development to ensure:

- Requirements are well-defined, documented, and agreed upon with customers prior to development.
- Customers are engaged throughout development, signing off at phase gates to validate progress.
- Delivery of expected business value is measured and reported upon rollout.

**Product Development & Delivery**
- Implement modern development methodologies such as Agile, DevOps, and API-driven architectures.
- Maintain a focus on usability, adoption, and measurable business impact.
- Translate business needs into detailed product requirements, user stories and acceptance criteria for the development team
- Prioritize feature requests based on stakeholder feedback, business impact, and technical feasibilityIncorporate delivery timeline requirements into initial set of requirements from the users and create method to proactively manage and communicate to stakeholders in regards to the timeline regularly throughout the development lifecycle.

**Stakeholder Engagement & Business Alignment**
- Engage with and Workplace Services leaders to ensure alignment between development efforts and business objectives.
- Ensure that the right leaders and decision-makers are involved in prioritization discussions.Establish a process for continuous involvement from stakeholders to drive development that achieves the required outcome.

**Risk & Compliance Management**
- Work closely with our Risk and Compliance team to bolster the teams risk management, documentation, and baseline documentation for audits.

**Support & Incident Management**

**Team Leadership & Talent Development**
- Oversee both developers and product managers for the software solutions being developed.
- Build and develop a high-performing team, ensuring team members have the skills, mentorship, and career growth opportunities to succeed.
- Drive a culture of collaboration, innovation, and accountability within the team.Establish a workforce strategy to best suite the business requirements of the organization.

**Required qualifications, capabilities, and skills**
- Advanced in one or more programming language(s)
- Ability to tackle design and functionality problems independently with little to no oversight
- Practical cloud native experience
- Experience in Computer Science, Computer Engineering, Mathematics, or a related technical field
- Proven leadership experience managing and scaling development teams in a large, complex organization.
- Deep technical expertise in software development, system integration, and modern technology stacks, including cloud platforms, APIs, and microservices.
- Experience developing governance frameworks, prioritization models, and risk management processes.
- Experience managing risk posture and compliance within an enterprise development environment.
- Ability to balance strategic planning with hands-on leadership, ensuring both long-term vision and immediate execution.
- Ability to proactively identify how the services work that the products the team creates support to navigate the organization through challenges, prepare for future external changes, and acutely support the needs of the organization.Excellent communication skills, capable of aligning technical teams with business objectives and engaging stakeholders at all levels.

**Preferred qualifications, capabilities, and skills**
- Experience in IT operations, or technician dispatch systems.
- Familiarity with IT service management (ITSM) platforms, work