Change Manager

**JOB DESCRIPTION**
Our Global Technology Infrastructure group is a team rewarded with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

The Technology Change Manager role is responsible for supporting and governing the firm's Change Management process using the Service Now toolset, including recommending and implementing improvements to the process. This position performs quality assurance of technology change as well as cross-LOB change scheduling and collision analysis, including running cross-LOB Air Traffic Control processes and meetings for long range planning and scheduling, and near time change review through the Change Approval Board. This function also liaises with all lines of business and technology teams to provide effective review and management of significant corporate restrictions and blackouts. You'll be able to put your technology acumen to work as you review technology changes and recommend improved scheduling; thoughtful implementation planning; avoidance of conflicts and improved pre and post validation testing, resulting in more successful change activity with less impact to our customers and clients. You will evaluate proposals for Pre-Authorized change activity and provide support to our technology change owners, including training and development of documentation and job aids. Advanced knowledge of Service Now and Excel is required; as are strong written, documentary and spoken communication skills. Strong understanding of risk and controls environment as well as Software Delivery Lifecycle, Change and Release processes are required.

This role requires a wide variety of strengths and capabilities, including:

- Be a Service Now expert with proven experience in supporting transformational and migration activities for this critical firm wide toolset implementation, including QA and UAT testing of functionality within the tool.
- Have at least 2 years experience working on the Service Now platform in Change Management, with experience in workflows; business rules; use of service catalogs and approval models; reporting and dashboards
- Powerpoint and Excel capabilities are a plus.
- Ability to develop process documentation; create firmwide communications and job aids; recommend and measure Change related KPI's; and participate in data mapping to support change reporting analytics.
- Understanding of the criticality of data and configuration management to reduce the risk of technology change
- Understand and articulate in practical usage terms the relationship between Change, Incident and Problem as well as Request, in order to be able to recommend workflows and engagements across the processes
- Release, SDLC and Change Management experience, including the ability to evaluate Technology change proposals and recommend improvements in quality; scheduling; and conflict analysis
- Evaluate success of change with an eye towards continual improvement
- Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties;
- Ability to capture business requirements and translate them into effective, sustainable ServiceNow solutions
- Proven ability to motivate others and lead change;
- The ability to work under pressure on multiple work stream within demanding project timeframes;
- A passion for creating solutions with a positive attitude to change;
- a strong interest in JPMorgan business and business development;
- a good understanding of information technology outside of the core requirements of the role.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing