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**Responsibilities**:
**Customer Onboarding**:
- Onboard new clients and guide them through the onboarding process.
- Ensure customers have a clear understanding of our platform and services.
- Assist clients in setting up their accounts and profiles.
**Relationship Management**:
- Build and maintain strong and lasting relationships with clients.
- Be the primary point of contact for customer inquiries and concerns.
- Be responsible for generating community with our clients.
**Problem resolution**:
- Promptly and effectively address customer inquiries, concerns and incidents.
- Collaborate with internal teams to solve complex customer problems.
**Commercial Portfolio Management**:
- Monitor customers' progress and use of our services.
- Identify opportunities to promote or sell additional services (upselling/cross-selling).
- Help clients achieve their financial and legal goals through our platform.
**Feedback + improvement**:
- Collect customer feedback and ideas to improve our services.
- Collaborate with product and development teams to improve the platform.
- Contribute to the development of best practices in customer success.
Lazo is an all-in-one SaaS platform that addresses the challenges faced by early-stage startups in raising capital and scaling their business in the US. By providing cost-effective and integrated finance, legal, and fundraising tools, Lazo empowers founders to efficiently manage core functions, such as financial planning, legal framework, accounting, tax, payroll, and investor communication.
**Lazo is supported by**: Google for Startups, AWS Startups, EY, Endeavor & Tampa Wave Bay
**Requisitos**:
**Requirements**:
**It's a plus if you have**:
Startup experience/ or agency work with tech clients. Tax, Finance and/or Legal Knowledge is a Plus. Portuguese.
Beneficios
Benefits.
Compensation in USD.
#Flexible work culture - we focus on goal achievement
100% remote.
️ 3 weeks of vacation.
Week off between Christmas and New Year's Eve.
Health benefits.
Birthday day off.
Marriage leave, maternity/paternity/adoption leave.
**And it gets better**:
Develop in a fast-paced and challenging environment.
⭐ Be part of a highly committed team with an excellent work environment.
**Work for one of the most challenging ecosystems**: the United States.
Lazo, we provide peace of mind to fast-growing startups by ensuring all financial, accounting, tax, and legal needs are being met while they focus on product and traction. We provide information in a timely manner, ready to be shared with investors, ensuring the startup is always investment-ready.
