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Customer Care Agent
hace 2 semanas
Happy Mammoth is a fun and rapidly growing health company committed to helping our customers live very full lives once again. We laugh, we collaborate and we encourage personal growth/passions. We are obsessed with creating natural health products centered around gut, hormone and mental health with our unique results-based dosages using the latest superfoods and herbal extracts. Basically, we want to make products that get our customers phenomenal results.
Happy Mammoth is currently looking for a Customer Care Agent with excellent skills in English, to provide support to our growing team in Australia, Europe and USA.
**Here Is What We Offer You**:
- Competitive salary
- A complete remote position - work from wherever you want
- Highly interactive work with a talented, driven and passionate team
- Lots of variation to keep the day-to-day exciting (never boring)
- Free access to books, courses and anything else that helps improve your skill set
**Here’s what you will be responsible for**:
- Guaranteeing our clients have a happy and positive experience in all communications with the Happy Mammoth and associated brands;
- Provide world leading customer service to our clients over the phone;
- Provide world leading customer service to our clients through online chat;
- Managing and working within our customer serviceapp
- Making changes to customer orders in Shopify and our fulfilment software;
- Updating our knowledge bases, templates and checklists weekly;
- Moderating Facebook and Instagram Ad comments;
- Community building inside our private VIP FacebookGroups;
- Reselling clients to new and existing products; and
- Other duties as assigned.
**You are the following personal attributes**:
- You’re direct, honest and genuine in communications with customers and team members
- You have previous experience in a client service position (preferably remote)
- Your happy place is interacting and communicating with other people
- You’re detailed oriented and checklist driven
- You possess a warm, happy and genuine personality
- You’re a confidant written and spoken communicator
- You enjoy speaking with and assisting clients in phone conversations in English
- You’re a self-starter and able to work remotely without constant supervision
- Fast learner. We are a natural health company and you will need to get up to speed on our products and business processes very fast
- Experience using an online app such as Gorgias and Shopify is a bonus
- An interest/previous in natural health industries is a bonus
- German is a plus
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