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IT Help Desk Support
hace 2 semanas
We are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what's our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.
Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.
As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.
This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It's a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.
You can read The Brainlabs Culture Code in full here.
We are looking for an **IT Help Desk Support Agent** to join our Global IT team. You will play a crucial role in the day-to-day IT operations, ensuring our offices run smoothly from a technical standpoint, while also supporting and collaborating with cross-functional teams.
**So, tell me about the company**
Brainlabs is culture-first. You've probably heard other companies describe themselves as people, clients, or profit first - but we see people, clients and profit as the building blocks of our ecosystem. Culture powers all three and we know that when the ecosystem is balanced, we all win That's why the culture we cultivate is a culture of winning together.
To learn more about what it's like to be a Brainlabber, check out our culture code.
**In this role you will ️**
- Manage the purchase of IT equipment and software, maintain accurate documentation of IT assets, and ensure compliance with internal policies and procedures.
- Regularly check and maintain IT and AV systems in meeting rooms, ensuring seamless operations for local all-hands meetings and other events.
- Oversee and maintain office IT and Audio Visual equipment, ensuring timely updates, repairs, and replacements.
- Manage the process of recovering and reconfiguring IT equipment from departing employees, ensuring compliance with data security policies.
- IT Onboarding sessions of new joiners and end to end set-up
- Provide end-user support following IT Service Management best practices, including incident, problem, and change management processes.
**We're looking for someone who**
- Has a delivery track record with 1-2+ years of experience in the area.
- Is passionate about technology: Continuously seeking to enhance knowledge, particularly in IT support and Audio Visual (AV) solutions, with a focus on delivering high-quality service and innovation.
- Is proactive: You take initiative to address IT issues before they escalate and are always looking for ways to improve systems and processes.
- Is team-oriented: You work well with others, bridging the gap between IT and non-technical stakeholders, such as office managers and other Brainlabbers
- Is service-focused: You have a strong focus on user satisfaction and strive to provide the highest level of service to your colleagues and clients.
- Is a problem solver: You can troubleshoot issues efficiently, from AV setup problems in meeting rooms to larger technical infrastructure challenges, always with a focus on delivering results.
**And this is what success looks like in the role**
- Live our culture code.
- Deliver Outstanding IT & AV Support: You proactively maintain meeting rooms, the auditorium, and IT hardware, ensuring mínimal downtime and seamless functionality for office meetings and events.
- Collaborate and Communicate Effectively: You build strong relationships with both technical and non-technical stakeholders, ensuring that IT-related issues are communicated clearly and resolved quickly.
- Execute IT Service Management with Excellence you ensure consistency in incident management, problem resolution, and service delivery, while also contributing to service improvement projects.
- Enhance Security & Compliance: Your proactive participation in security initiatives and audits helps the organization maintain a strong security posture and comply with internal and external regulations.
- Manage IT Assets Efficiently: Through effective procurement, documentation, and offboarding processes, you ensure that the UK office's IT assets are well-managed, secure, and up-to-date.
**What's in it for you ✨**
- Hybrid Salary (50% of your net salary paid in USD)
- 20 working days vacation plus all Argentina public holidays.
- Private healthcare (OSDE 210).
- Adaptive/hybrid working.
- Free breakfast and lunch when in office.
- Access to learning and development opportunities.
- Mobility programmes - work from another country for up to 30 days
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