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**Technical Customer Service & Sales Associate**:
**Salary**: $1,200-$1,500/month USD
Schedule: Full-Time EST or CST hours | Remote | Contractor Position
️ English Fluency Required
**Empower professionals. Advance sustainability. Make a difference.**
Latino Legends is proud to partner with a U.S.based education and technology company that provides industry-leading training and certification programs designed to build a more sustainable future. Their mission is to equip individuals and organizations with the skills needed to thrive in energy efficiency, green building, and workforce development.
We’re seeking a **Technical Customer Service & Sales Associate** who can serve as a trusted guide for learners—helping them explore programs, enroll in the right training, and achieve their professional goals.
**What You’ll Do**:
- ** Guide and Advise**: Help prospective students choose the right courses or certifications by explaining program benefits, eligibility criteria, and differences between offerings.
- ** Process Orders and Enrollments**: Accurately manage course sign-ups, payments, and support requests while keeping detailed CRM records.
- ** Troubleshoot and Support**: Assist with semi-technical issues related to training platforms, testing, and credential management. Escalate more complex issues as needed.
- ** Proactive Outreach**: Re-engage past customers, provide program updates, and nurture leads to encourage new enrollments and renewals.
- ** Sales & Upselling**: Identify opportunities to recommend additional training or services through consultative, solution-focused conversations.
- ** Customer Success**: Ensure each interaction is helpful, empathetic, and informative, creating a seamless student experience.
- ** Collaboration**: Share customer insights with sales, marketing, product, and training teams to strengthen alignment across the organization.
- ** Continuous Improvement**: Suggest process enhancements and contribute to building a culture of professionalism, innovation, and growth.
**What We’re Looking For**:
- ** Experience**: Background in customer service, inside sales, or technical support—ideally in education, SaaS, or training.
- ** People Skills**: Strong empathy, listening ability, and skill in identifying customer needs.
- ** Technical Aptitude**: Comfortable with troubleshooting, guiding customers through online platforms, and learning new systems.
- ** Sales Mindset**: Resilient, curious, and skilled at uncovering and pursuing opportunities.
- ** Organizational Skills**: Detail-oriented, efficient, and able to juggle multiple priorities.
- ** Tech Savvy**: Familiar with CRM tools and Microsoft Office Suite; quick learner with new technologies.
- ** Team Player**: Adaptable and collaborative, ready to support colleagues across teams.
- ** Education**: Bachelor’s degree in business, communications, or related field preferred (or equivalent experience).
**Why Join This Opportunity?**:
- ** Mission-Driven Impact**: Contribute to the advancement of sustainability and workforce development.
- ** Growth & Flexibility**: Access opportunities for professional development in a supportive and innovative environment.
- ** Positive Culture**: Join a responsive, collaborative team that values creativity, humor, and continuous improvement.
