Customer Business Support Specialist

hace 6 días

Buenos Aires, Argentina SAP A tiempo completo

**We help the world run better**

**EXPECTATIONS AND TASKS**

Strategic Objectives:

- Ensure Premium Engagement program guideline adherence (including structure and pricing).
- Works closely with Premium Engagement Delivery team to ensure the scope of the engagement is customer ready in a timely manner, accurate and consumable by the customer from a business/technical perspective as well as from a resource and budget perspective.
- Educate customers buying center on Premium Engagement contracts and contracting procedures.
- Leads all customer contracting and negotiations.
- Resolves conflicts in the internal contractual, business and legal process.
- Work with sales and delivery to develop value-based business cases and proposals.
- Assist with a variety of special projects targeting the construction of foundation segments for evolving pilot programs.
- Act as trusted advisor to sales and delivery
- Guide team in creation of overall theme and competitive differentiation.
- Provides additional thought leadership and an ability to clearly articulate how SAP Premium Engagement offerings complement all SAP and 3rd party offerings.
- Provides a consultative technical advisor approach.
- Educates prospects and SAP Field as needed on Premium Engagement support offerings.
- Uses their knowledge of SAP solutions and maintenance offerings to provide collaborative leadership within the virtual account team in support of sales plan execution.
- Scope: LACX

**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- Bachelor equivalent: minimum requirement
- Master equivalent: optional
- 5+ years of experience in enterprise software, service or maintenance sales or delivery
- Excellent presentation and communication skills
- 5+ years of experience in contracting and contract negotiation
- Consistent demonstrated history of successful customer focus support either through direct engagement in sales process or in a support role from delivery
- Possess a strong sense of teamwork, integrity, self-motivation, positive attitude and creativity
- Able to rapidly absorb new facts and techniques
- Motivated to exceed the needs of customers despite internal and external obstacles

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 388767 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • Customer Support Specialist

    hace 1 día

    Buenos Aires, Argentina Warner Bros. Discovery A tiempo completo

    Customer Support Specialist Patrianna Overview Key responsibilities include: Customer Interaction: Provide accurate information about products and services, resolve issues and answer queries swiftly and professionally. Record Management: Maintain and update customer records and interaction logs accurately, ensuring all data is current. Head of Customer...

  • Customer Support Specialist

    hace 3 semanas

    Buenos Aires, Argentina Assurant A tiempo completo

    Customer Support Specialist – German or French SAP What we offer Key Responsibilities & Tasks Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments. Support customers with functional questions displaying exceptional customer service, knowledge, and oral / written communication skills....

  • Business Support Specialist

    hace 1 semana

    Buenos Aires, Argentina Yel Solutions A tiempo completo

    Business Support Specialist We help the world run better. As a Business Support Specialist, you help our customer‑facing roles (e.g., sales) be more productive by simplifying the buying experience with SAP. You provide reliable, qualitative, and professional assistance on both transactional and business‑related questions. Responsibilities Handle...

  • Technical Customer Support Specialist

    hace 4 semanas

    Buenos Aires, Argentina VirginPulse A tiempo completo

    Technical Customer Support Specialist (TCSS) Builder Lead Converter :Technical Customer Support Specialist (TCSS) :Builder Lead Converter , a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated Technical Customer Success Specialist (TCSS) to join our team and...

  • Customer Support Specialist

    hace 2 semanas

    Buenos Aires, Argentina UCROPIT S.A. A tiempo completo

    Company Introduction Omnipresent Remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live. Omnipresent does just that. We are a customer‑focused global employment platform that brings a new, better employ‑ment model to the...

  • Technical Customer Support Specialist

    hace 1 día

    Buenos Aires, Argentina Gympass A tiempo completo

    Technical Customer Support Specialist (Tcss) Builder Lead Converter : A leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales is seeking a talented and dedicated Technical Customer Success Specialist (TCSS) to join our team and contribute to our mission of empowering builders with effective...

  • Customer Experience

    hace 1 día

    Buenos Aires, Argentina VirginPulse A tiempo completo

    SAP Customer Experience (CRM) Senior Solution Advisor SAP We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that... Investigator Management...

  • Customer Support Specialist

    hace 1 semana

    Buenos Aires, Argentina Baker McKenzie A tiempo completo

    Customer Support Specialist (Latin America) Echobox We are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel AI, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible....

  • Customer Support Specialist

    hace 3 semanas

    Buenos Aires, Argentina Traba A tiempo completo

    Customer Service Specialist We are looking for a passionate and committed Customer Service Specialist to join our team. This role involves ensuring that our customers have a pleasant experience when interacting with our company. Your mission As a CSS, you will be the face and voice of our company. That is why it’s important that you love to understand and...

  • Remote Support Specialist

    hace 3 semanas

    Buenos Aires, Argentina Johnson & Johnson Family of Companies A tiempo completo

    A leading business solutions provider seeks a Customer Success Specialist to support clients in maximizing product value. Responsibilities include problem-solving, collaborating with teams, and monitoring customer satisfaction metrics. Ideal candidates will have 1-2 years of experience in customer success or account management and be proficient in English....