Sr Counsel, Ccb Operations and Controls Legal Team

**JOB DESCRIPTION**
About the Bank
As a world-wide leader in financial services, JPMorgan Chase & Co. (NYSE: JPM) continually seeks individuals of exceptional character and capability who can execute business and legal strategies to support a continually growing and evolving business. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

The Consumer and Community Bank’s (CCB) Operations & Controls Legal Team (OCL) is responsible for providing legal services to CCB Operations, including collections litigation, collections and recovery, bankruptcy, sworn document processes, tax reporting, court order and subpoena processing, escalated customer complaints and third party oversight of consumer default law firms. The team is also responsible for providing regulatory advice to all CCB businesses and control partners on key consumer protection statutes such as the Fair Credit Reporting Act, Telephone Consumer Protection Act, Fair Debt Collection Practices Act and Unfair/Deceptive Acts and Practices. In addition, the team monitors state and federal law and regulatory developments and leads CCB’s participation in the firmwide Office of Legal Obligations and Legal Regulatory Change Management processes. The CCB OCL team also provides legal support to CCB’s Audit, Compliance, Risk and Controls functions and various firm wide regulatory initiatives, such as the Servicemembers Civil Relief Act and the Remediation Center of Excellence.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

Responsibilities will include:

- Conducting legal analysis and research on a myriad of legal issues impacting the business;
- Directly overseeing and solving escalated issues and incidents from operations areas and control partners;
- Monitoring key performance metrics relating to the quality of legal work;
- Conducting attorney interviews and completing performance assessments;
- Monitoring emerging legal risks and legal requirements changes to identify potential impacts to processes and operations;
- Preparing status reports for management and stakeholders;
- Providing support to strategic initiatives and special projects;
- Maintaining operational integrity of the team through document and version control activities;
- Drafting legal guidance and leading meeting discussions;
- Acting as a trusted advisor and partnering with legal peers, the business and other control functions to implement consistent and strategically-sound practices and procedures - as well as assess and enhance existing procedures;
- Assisting in reviews and revisions of policies and procedures;
- Managing and interacting with outside counsel on matters in all jurisdictions across the country, including providing strategic direction; and
- Driving support for legal department priorities.

Qualifications:

- Law Degree (JD or educational equivalent required);
- 2 or more years of experience practicing post receipt of JD or educational equivalent;
- Consumer financial services or third-party oversight experience preferred, but not required;
- Experience navigating regulatory requirements and/or federal, state and local rules a plus
- Excellent attention to detail and organizational skills;
- Excellent written and verbal communication skills as well as active listening;
- Ability to lead in a complex changing environment and execute strategic priorities and objectives;
- Demonstrated end to end ownership of issues;
- Desire to learn and understand processes, as well as drive process improvement and efficiency;
- Ability to recognize issues that may require escalation and special handling;
- Strong analytical skills and high proficiency in logic-based reasoning;
- Team player who can collaborate within the Legal Department, control partners, across business functions and at all seniority levels;
- Excellent legal research and writing skills;
- Displays a high degree of initiative, self-direction and ability to work independently;
- Exercises decisive, sound judgment in a very fast-paced environment;
- Adapts to change easily and exhibits a growth mindset;
- Strong sense of honesty and ethics as an officer of the cou