Prime Brokerage Swap Middle Office

**JOB DESCRIPTION** Job Responsibilities**: - Point of contact for Clients on all operational issues including: trade bookings, settlement exception, swap resets, valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting and resolving client inquiries timely - Point of contact for Account Management, Operations, Prematching, Settlements, Cash Processing, Front Office Trading and Sales on trade booking / issue resolution - Coordinate globally with London and Asia peers on process/system improvements, and client relationships - Support of clients trading Equities and Swaps in global markets - Work closely with Sales, Business Management to ensure clients and the firm are compliant with Regulatory Rules including, but not limited to, CFTC, EMIR and FCA - Perform root cause analysis for their respective clients to increase STP and reduce client inquiries and partner with client service teams to help change client behavior where required to remove manual processes. - Communication of open issues to the external client and internal client service rep in a clear and concise manner, ensuring a full understanding of the issue - Partner with technology strategy team to help identify internal and external facing technology improvement opportunities. - Assistance on Projects pertinent to the desk, and participate in new project initiatives when required by business demands - High level of client service focus and responsible for understanding "end to end" system processing and the "transaction cycle" - Monitoring & adhere to daily work flow queues and ensure work is completed daily ensuring all day to day queries dealt with within required SLAs and escalate issues to the team leader. - Strong time management skills required to meet the internal and external deadlines/cutoffs **Required Qualifications, Skills and Capabilities**: - Strong logical/analytical mindset, with the ability to think outside the box and challenge the status quo - Process flow understanding, including ability to understand current flows and linkage between systems and think how the process can be improved/streamlined - Previous experience in Finance industry (operations roles) is preferred - Excellent written and oral communication skills - Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge - Highly organized with ability to manage competing priorities - Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations. - Proficient PC skills including Word, Excel and PowerPoint - Ability to multi-task and work with independency, intelligence and team player - Bachelor's degree or in course preferred If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work. Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture: - Home office/flexible work arrangements and work tools to ensure a great experience. - Generous vacation, exam and parental leave. - Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day Care for your children up to 6-years-old. - Medical coverage for you and your family, including domestic partners. - Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters. - Wellness programs - e.g. Yoga, stretching and mindfulness classes delivered on premises. - Language classes, mentorship programs and customized trainings. - Platform for employee discounts in Buenos Aires. - Many others that will be presented to you if you join the team. **ABOUT US** J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental hea