Prime Client Operations Analyst

**JOB DESCRIPTION**
- The Prime Services Middle Office (MO) Department is responsible for facilitating the clearance and settlement of transactions in the Equity Prime, Fixed Income Prime Brokerage, and the Broker Dealer Services accounts. The team is expected to work directly with brokers, clients and Core Operations to resolve outstanding settlement issues. Additionally, the team also answers inquiries sent by brokers, clients related to the processing and settlement of their securities transactions.

**Responsibilities**:

- Analysis and resolution of fails.
- Coverage for DTC and Fed Markets across product class Equities & Fixed Income.
- Work directly with brokers / clients & custodians globally to resolve issues related to unmatched exceptions and to ensure a timely settlement.
- Partner with middle office in resolving issues to ensure trades settle on time and thereby enhancing the client experience.
- Unmatched trades and fails have updated and accurate comments available for auditors, clients, middle office and Account managers.

**Required Qualifications, Skills and Capabilities**:

- Ensure all queries are dealt within defined SLAs and issues are promptly escalated to the team leader.
- Focus on client service.
- Knowledge on Trade lifecycle, settlements, trade types, swift messages is preferred.
- Market knowledge of International and DTC markets.
- Strong time management skills to deal with tough deadlines.
- Experience on pre-matching, fail management, interaction with settlements teams will be an added advantage.
- Excellent verbal and written communication skills, both in Spanish and English.

If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.

Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture: Home office/flexible work arrangements and work tools to ensure a great experience.
- Generous vacation, exam and parental leave.
- Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6-years-old.
- Medical coverage for you and your family, including domestic partners.
- Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.
- Wellness programs - e.g. Yoga, stretching and mindfulness classes delivered on premises.
- Language classes, mentorship programs and customized trainings.
- Platform for employee discounts in Buenos Aires.
- Many others that will be presented to you if you join the team.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.