Product Specialist
hace 4 días
**The Role**:
We are looking for a proactive and knowledgeable **Product Specialist** to join our team. This role is key to ensuring our clients have a seamless experience with our products by providing expert configuration, guidance, and support across a variety of technical and functional aspects. You will work cross-functionally with internal teams and directly with clients to drive product adoption and satisfaction.
**Responsibilities**:
- Configure client data across multiple complex systems.
- Develop and maintain in-depth knowledge of our product portfolio.
- Deliver exceptional customer service and support at all stages of the client journey.
- Respond to customer inquiries, resolve concerns, and assist in selecting the most suitable products.
- Demonstrate product functionality accurately and effectively.
- Clearly communicate technical specifications to both technical and non-technical audiences.
- Follow up with leads and prospects to drive conversions.
- Upsell related products and services to new and existing customers.
- Manage ongoing customer projects and ensure smooth implementation.
- Provide training sessions internally and externally on product usage and best practices.
- Troubleshoot customer hardware issues and support the technical team with complex cases.
- Collaborate with the support team on escalated tickets and issues.
- Create and maintain technical documentation in the Help Center, including drafting new content and updating existing articles.
- Contribute to improving customer tutorials, visuals, and documentation using basic photo/video editing tools.
**Requirements**:
- Proven experience in a customer-facing product or support role.
- Strong knowledge of product features and technical specifications.
- Excellent written and verbal communication skills.
- Ability to explain complex technical concepts in a clear, user-friendly way.
- Detail-oriented with strong organizational and project management skills.
- Comfortable working across multiple systems and tools.
- **Highly desired**: Basic skills in photo/video editing for creating screenshots, product visuals, and training materials.
**C - DG - 952025**
Wakapi Web
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