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Customer Support Associate
hace 3 semanas
**We help the world run better**
**Customer Support Associate - German speaker**
**SAP CONCUR INFO**
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
**About the team**
If you want to start your career in one of the fastest growing international companies, enjoy delivering a great customer experience and interacting with customers and colleagues all over the world - this is a place for you Are you hungry for knowledge & development? If your answer is yes, then it is you we are looking for.
We are passionate about hiring, developing, and rewarding great people. In our team we work in a multicultural environment full of fun and kind people who are always ready to help each other.
**What you'll do**
- Provide German and Spanish first level support via phone call or portal inquiries, which includes assistance with service features, report inquiries, payment inquiries along with navigational support to end users.
- Research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions.
- Resolve straight-forward cases immediately; determine resources required to resolve more complex cases.
- Troubleshoot cases and follow appropriate documentation steps to annotate all activities undertaken in order to resolve.
- Escalate unresolved customer issues as necessary to ensure timely resolution
- Routinely update the customer on open cases to gain additional information or advise of status.
- Interface with other Concur departments as necessary to resolve customer issues
- Develop and maintain working knowledge of Concur products including new releases and products
**What you bring**
The necessary requirements for this role
- Fluent English and German
- Experience with troubleshooting software/hardware issues is a plus
- Ability to work in a fast-paced environment
- Excellent written and verbal communication skills
- Ability to work in a team environment
- Be open to learn and change
Can you prioritize, manage your time, communicate with clients, and quickly learn in a fast-moving environment? Then don’t hesitate and send me your CV
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 374877 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
