Field Service Engineer

hace 3 días

Buenos Aires, Argentina GEA Group A tiempo completo

**Field Service Engineer**:
GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

**Job information**

**Reference Number**

JR-0031963

**Job function**

Service

**Position type**

Full time

**Site**

Capitán Giachino 2550, Tortuguitas, 1667 Buenos Aires
- Your responsibilities and tasks:

- Execute in the field:

- Planned Maintance.
- Unplanned Maintenance.
- Corrective Repairs.
- Overhauls.
- Emergency repairs.
- Supervise Installations GEA SFT Equipment.
- Execute Commissioning GEA SFT Equipment.
- Do customer trainings.
- Support Service Sales with specific Technical questions related to GEA SFT equipment.
- Identify Customer needs.
- Offer and Execute Modernization, retrofits and / or upgrades available.
- Execute plant optimization.
- Execute the respective document closure for each activity related to field service, auto copy reports, final digital reports.
- Maintain tools, vehicle, safety elements, clothes delivered for the company in good condition to execute the assigned tasks.
- Comply necessary documentation, medical analysis, procedures to execute the assigned tasks.
- Remote support for customers and / or other service technician than need help in GEA SFT equipment.
- Training Newcomer Field Service Technician in Basic and Intermediate technical tasks.
- The position is the first level to interact with the customer to deliver services, in emergencies and / or planned service.
- Solve technical issues GEA between customer
- High impact on customer satisfaction by the service and equipment business
- Take the claims of the customer for close with a correct feedback to customer
- Take care of a complete alignment wit company policies.
- Identify new process to optimize the service execution.

Your profile and qualifications:

- University degree in Mechanical or Electromechanical Engineering OR Technical degree in Mechanical or Electromechanical +2 years’ experience in workshop or maintenance.
- Knowledge in Separation, and homogenization process.
- Experience in field service execution.
- Mechanical skills.
- English Intermediate and local language.
- Be a good communicator written and verbal able to work with individuals across levels, functions, products, countries.
- Intercultural experience and skills
- Be a good net-worker.
- Personal drive and a good balance between being a hands-on manager and the ability to think and act strategically
- Be a good car driver.
- Knowledge of ERP (SAP) - CRM systems.
- Has a good resistance for frustration when dealing when complex technical trouble.
- Electro mechanics skills
- Experience to work in teams of service or maintenance.
- Experience in food and / or industrial process
- Capacity to solve complex technical scenarios.

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