Technical Support Representative

hace 2 semanas

Cordoba, Argentina Proofpoint A tiempo completo

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we’re just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you’re helping to:

- Build and enhance our proven security platform
- Blend innovation and speed in a constantly evolving cloud environment
- Analyze new threats and offer deep insight through data-driven intel
- Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

About the Technical Support Team

We’re looking for an experienced Technical Support Representative with troubleshooting and problem-solving skills to join our team. You will be working with a variety of customers and play a critical role in the day-to-day support of these customers.

LifeAtProofpoint as a Technical Support Representative

The Technical Support Representative is capable of troubleshooting and resolving the most difficult and complicated issues. This position works closely with the Pre/Post Sales and R&D departments. This person is required to provide clear and concise communication with all forms of clients and internal peers.

Your day-to-day
- Work regularly with Product, Engineering, PS, TAM and CSM teams
- Responsible for advanced troubleshooting of Illusive products and services
- Work with the customer to troubleshoot and resolve complex issues, replicate customer environments and product problems as needed
- Document issues and collaborate with R&D when needed to provide solutions
- Act as Subject Matter Expert in Illusive technological areas to support team members
- Develop and review content for knowledge sharing for both internal purposes and customer facing platforms

What you bring to the team
- Fluent English
- Preferable BA degree in Computer Science, Computer Engineering, or equivalent practical experience
- Strong knowledge of Relational & non-relational databases and SQL
- Strong knowledge of Windows environments: windows servers, event logs, GPO - MUST
- Familiarity with - Active directory, DNS, Kerberos, NTLM, Azure active directory, MDE
- Knowledge of Linux: system and network configuration, software installation, troubleshooting, bash scripting, etc.
- Strong analytical abilities to quickly resolve process/technical problems, evaluate alternative approaches and recommend the most efficient and effective solutions
- Knowledge in cyber - lateral movement, cyber-attacks - Big Advantage
- Familiarity with deployment tools - SCCM, Intune, Tanium - Advantage
- Familiarity with PAM solutions (e.g., CyberArk) - Advantage
- Excellent communication skills
- People person and team player
- Self-learner and independent executor
- Ability to think “out-of-the-box” and develop creative solutions to address clients’ requirements

Why Proofpoint

LI-JR1
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_

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