Desktop Support Specialist
hace 2 días
**We are hiring a Desktop Support Specialist to help us keep growing. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase user satisfaction.**
**If you're dedicated and ambitious, Fluid Truck is an excellent place to grow your career. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you**
Responsibilities include:
- Maintain a working log detailed all required system updates, as well as the date of completion-
- Attend in-person meetings to analyze, troubleshoot and diagnose hardware problems-
- Resolve technical issues and conduct remote troubleshooting-
- Address user tickets regarding hardware, software, and networkingFollow-up with clients to ensure their systems are functional-
- Report customer feedback and potential product requests/updates-
- Assist management in creating training materials pertaining to computer troubleshooting and usage- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
**Benefits**:
**Benefits**:
- Competitive Salary-
- Growth & Career Development Opportunities-
- Company-sponsored travel to the United States, including transportation, housing, meals, etc.-
- Stock Options for a Rapidly Growing Company-
- Health Insurance-
- Paid Time Off- Great Work Environment
At Fluid Truck, you are encouraged to come as you are. We are committed to providing a safe and inclusive workspace for all of our employees no matter their gender, sexual orientation, ethnic identity, race, religious belief or anything else that makes you unique.
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