Program Manager

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**ZS** is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

**ZS's Program Management Expertise Center (PMEC)** provides planning, delivery, and governance expertise to a wide range of clients and internal stakeholders. Our global organization is comprised of team-oriented, pragmatic, and results-driven people who thrive on solving challenging problems and driving the implementation of critical solutions. Our people come from diverse backgrounds, but share a passion for ensuring successful delivery of planned outcomes for our customers - both external clients as well as internal practice areas and industry vertical.
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**Responsibilities**:
**Program Planning**

Lead end to end planning and execution across 1 or more workstreams for a large engagement with multiple projects and workstreams
- Provide leadership to setup a robust PMO framework for effective delivery and execution
- Provide work stream direction and establish governance model for effective and efficient outcome
- Identify areas of complexity within the program, and proactively engage with stakeholders to define success criteria and direction to address challenges, pivoting as needed to achieve successful outcomes
- Participate and lead unstructured problem solving with the team and client on issues which arise during the course of a large program

**Program Execution**
- Lead program delivery for key workstreams across strategic initiatives, drive the program activities to ensure the program generates early traction and maintains forward momentum
- Works with other functional leaders to define, prioritize, and develop projects and programs
- Enables successful delivery of the client engagements
- Continuously seeks areas of opportunities to improve project management practices and add value to teams
- Conducts weekly / periodic meetings with all PMOs and project leads
- Advise leadership and/or business leaders about the project portfolio, status and resource planning for delivering strategic business Initiatives
- Manage PMO space or program budgets and resource allocations and ensure that the scope and budget are in control
- Ensures that project status, issues and successes are communicated and documented
- Responsible for coordinating project review meetings with the PMO or project team and business review meetings with senior project and client leadership
- Perform regular project performance updates (e.g., financials, utilization, SLA metrics)
- Responsible for PMO processes and tools (e. g, project charter, Decision Logs, ticket management system, issue management, communication and reporting, knowledge management, etc.)

**Risk Management**
- Manage risk management processes, proactively identify and highlight risks and develop appropriate contingency plans, or escalate as needed
- Document any program or business risks that could impact the overall health of the engagement, and mitigate by helping them create and track robust mitigation plans

**Team Management**
- Lead junior PMO team members engaged in the program
- Responsible for mentoring junior PMO team members and providing the direction required for meeting the project objectives

**Client Management**
- Partner with senior program leaders and client stakeholders to plan, and lead key initiatives
- Build a strong network and relationships with key client stakeholders
- Add value by incorporating best of the class practices, models, ideas
- Engage with client counterparts on delivery or project management issues, including tools/processes that are jointly led by ZS and client
- Work directly with client counterparts to update and share performance summaries (financials, utilization, SLA metrics) with key stakeholders
- Collaborate with the client team to set up meetings, workshops & seminars.

**Qualifications**:

- Graduate with 10-15 years plus of experience in Project Management, or a Post Graduate with an MBA or other relevant advanced degree with 5 years plus of experience in Project Management
- Prior experience with program and PMO activity for large business transformations, or, implementation of Digital strategy; experience managing large PMO vertical and client accounts
- Experience in large scale transformation programs with multiple stakeholders, complicated data dependen