Customer Service Representative leb

hace 2 semanas

Buenos Aires, Argentina GlobalBlue_IT A tiempo completo

Main duties and responsibilities
- Communication with customers in written and via phone with defined SLA (response time) and quality standards
- Keeping records of customer´s interaction and contacts
- Researching required information using internal systems and resources
- Communication and coordination with CS Team members, internal departments, and GB offices
- Following-up in customer inquiries not immediately resolved
- Identifying and escalating priority issues
- Recommending process improvements
- Duties and responsibilities can be changed after arrangement

Principal accountably
- Providing customers with correct and complete information
- Ensuring maintaining of KPIs and SLAs
- Ensuring the contact logging software is correctly used to allow reports and analysis
- Maintaining internal rules

Reporting and collaboration
- Reporting to Customer Service Team Leader
- Member of the local Customer Service Team
- Collaboration with internal departments and GB offices

Key competencies
- Secondary education degree or University degree (Bc/MA)
- Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
- Fluent knowledge of French (intermediate / upper-intermediate, both written and spoken) is an advantage
- PC literate with experience with MS Office
- Good communication skills

Preferable skills and competencies
- Previous experience in Customer Service is an advantage (international environment is a significant advantage)
- Customer oriented
- Attention to detail and accuracy
- Enjoys a fast paced, ever changing environment
- Team player
- Good analytical skills, focused on problem solving
- Ability to handle stress
- Multi-tasking
- Experience with Salesforce is an advantage

Education and qualifications

Secondary education degree or University degree (Bc/MA)

Experience

Previous experience in Customer Service is an advantage, but not a must. Position is suitable also for fresh graduates.

  • Customer Service Representative

    hace 2 semanas

    Buenos Aires, Argentina Endless Cafe A tiempo completo

    **This is a long term position** **Overview** We are currently seeking a highly motivated and customer oriented individual to join our team as a Customer Service Representative army Surplus store offering military gears and apparel in Canada, USA and Dubai. In this role, you will be the main point of contact for our customers, ensuring their inquiries and...

  • Customer Service Representative

    hace 16 horas

    Buenos Aires, Argentina Junk Maven LLC A tiempo completo

    **Customer Service Representative (Remote - Argentina, Part-Time)** **Company**: Junk Maven **Location**: Remote (Based in Argentina) **Job Type**: Independent Contractor (Remote, Part-Time) **Pay**: $5 - $7 USD per hour (biweekly), based on experience **About Us** Junk Maven is a leading junk removal company based in Northern Virginia, USA. We pride...

  • Customer Service Representative

    hace 4 días

    Buenos Aires, Argentina International Flavors & Fragrances A tiempo completo

    En IFF somos un equipo creativo que pone la ciencia y el arte a trabajar en su conjunto para crear aromas, sabores, experiências e ingredientes únicos._ - Creemos en el potencial de nuestra gente y les brindamos las mejores oportunidades para aprender y crecer. Hemos creado experiências sensoriales por 130 años._ - ¿Queres sumarte y ser parte?_ Nos...

  • Customer Service Representative

    hace 2 semanas

    Buenos Aires, Argentina Binance A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...

  • Customer Service Representative

    hace 6 días

    Buenos Aires, Argentina CiclosRH A tiempo completo

    Para Carta Financiera, empresa dedicada a la consultoría en servicios financieros, nos encontramos en la búsqueda de “Customer Service Representative” reportando a la Operations Officer. Misión: Será responsable de dar soporte a los clientes en lo que respecta a la plataforma del broker. Responsabilidades principales: - Apertura de cuenta de los...

  • Customer Service Representative

    hace 6 días

    Buenos Aires, Argentina Language Link A tiempo completo

    **Customer Service Representative** Make a difference helping someone connect with language services! Join Language Link as a Customer Service Representative to connect clients with interpreters! We are currently hiring for representatives who can answer calls and coordinate job requests for customers and provide support services. Applicants will need to...

  • Customer Service Representative

    hace 2 semanas

    Buenos Aires, Argentina Dumak A tiempo completo

    **About DUMAK** Established in 2004 in Montreal, Canada, DUMAK has rapidly grown to serve a wide-ranging clientele from small enterprises to global corporations across Canada and the USA. Our dedication to same-day delivery and an uncompromising 100% product guarantee has positioned us as a key player in the packaging industry. **About the Role** We are...

  • Customer Service Representative

    hace 4 días

    Buenos Aires, Argentina TechVill Appliance Repair ltd. A tiempo completo

    **About Company**: TechVill is on a mission to redefine Home Services across North America, setting the bar high with our exceptional household appliance repair services. Since our inception in 2017, we've been setting new benchmarks in Calgary, earning recognition from the top 5 appliance manufacturers for handling warranty cases. With a stellar client base...

  • Customer Service Representative

    hace 16 horas

    Capital Federal, Buenos Aires, Argentina ZIM A tiempo completo

    **We are looking for a Customer Service Representative that will handle the following**: **Customer Service** - Track and trace - ETA/cut off confirmation - e-COM queries - Resending documents (A/N, draft, invoice, others) - Customer notifications - Identify clients’ claims and disappointments as an improvement opportunity. - Make sure to handle internal...

  • Customer Service Representative

    hace 6 días

    Capital Federal, Buenos Aires, Argentina CiclosRH A tiempo completo

    Para Carta Financiera, empresa dedicada a la consultoría en servicios financieros, nos encontramos en la búsqueda de “Customer Service Representative” reportando a la Operations Officer. Misión: - Será responsable de dar soporte a los clientes en lo que respecta a la plataforma del broker. Responsabilidades principales: - Apertura de cuenta de los...