IT Support Specialist, Latam

hace 2 semanas

Buenos Aires, Argentina Tools for Humanity A tiempo completo

**About the Company**:
World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.

**About the Team**:
This opportunity would be with Tools for Humanity

Location: Buenos Aires

**About the Opportunity**:
Technical Support:

- Assist the user requests with tickets or hands-on support, troubleshoot issues, and provide timely resolutions for hardware, software, and network-related problems.
- Assist with the setup, configuration, and maintenance of devices, including laptops, printers, and mobile devices.
- Experience with any of the major MDM solutions like Kandji, Jamf Pro, Intune
- Understanding of the principle of ADE and Apple Business Manager for device enrollment
- Provide support for all the upcoming issues and requests coming from our main offices: i.e. Buenos Aires, other countries in LATAM, and San Francisco.
- Upkeep our internal assets and track them accordingly using our Asset management system
- Help the team with administrative tasks like invoice collection, asset purchases, and proper inventorization.
- Administer and upkeep the video conferencing system using Neat as our main video conferencing technology
- Take care of the Onboarding process for the LATAM and US region.
- Purchase hardware, accessories, and devices for your main office in Buenos Aires

User Training and Documentation:

- Develop and maintain documentation for IT processes, procedures, and troubleshooting guides within our Notion workspace

System Administration:

- Perform routine app access review to ensure that proper accesses are granted.
- Understand and troubleshoot onsite network connectivity issues and the device’s connection with the network
- Meraki Cloud Network

Project Support:

- Assist in the planning, execution, and completion of IT projects, including system upgrades, migrations, and new implementations.
- Collaborate with other IT team members and work closely with cross-function departments to support organizational goals, initiatives, and day-to-day operations.

**About You**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
- Minimum 3+ years of experience in an IT support role
- Experience with the Mac Operating System
- Experience with network protocols, configuration, and troubleshooting
- Knowledge of ITIL principles and practices is a plus
- Experience with ITSM tools like Jira, ServiceNow, etc.
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- High attention to detail and organizational skills
- Travel required 20% in case of events (Latam)
- English Language Proficiency: Fluent in English at B2 level or higher.

**Please submit your CV in English.

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