Implementation Consultant I

**Build your future with Sovos.**

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we

**The Work You'll Do**:
The Implementation Consultant I will be responsible for developing, implementing and managing client project plans from project kickoff until the transition to either the Client Support or the Compliance Services teams. The Implementation Services team delivers onboarding, training, and other project-based services for clients utilizing Sovos’ products and/or service offerings. The Implementation Consultant I is responsible for ensuring projects are completed on time with a high level of quality and client satisfaction, in addition to executing key configuration tasks.
- More specifically you will:_
- Serve as the primary point of contact for clients during the implementation process.
- Complete configuration tasks efficiently and accurately.
- Develop comprehensive Client Procedures documents detailing all configuration specifics and other essential information.
- Continue providing service activities for clients post-implementation as needed, particularly during peak processing periods.
- Develop and manage project plans, identify project risks, and proactively resolve project-related issues.
- Suggest improvements to processes, documentation, tools, reports, etc., to enhance the new customer implementation process.
- Learn and adhere to implementation processes and procedures.
- Lead dynamic work sessions with clients to develop technology-based solutions for business challenges.
- Ensure a smooth, well-documented transition post-implementation.
- Prepare project plans for assigned tasks, balancing commitments across multiple projects.
- Provide training to clients as necessary.
- Understand client business logic, translate requirements into technical specifications, develop customizations, manage the configuration process, and oversee testing through to sign-off.

**What We Need From You**
- 1-2 years of experience in a service-related role is preferred.
- Basic knowledge of Sovos product offerings in the relevant market.
- Basic understanding of tax rules and processes in the relevant market.
- Strong time management, organizational, and decision-making skills.
- Excellent oral and written communication skills.
- Ability to interact effectively with team members, colleagues, and customers.
- Capable of comprehending and communicating complex concepts.
- Ability to concentrate, analyze, and resolve complex problems.
- Minimal travel required to Sovos locations or events.**
**What Does Sovos Offer You?**

The tools to enhance your life - because we want you to enjoy your life outside of work and inside
- Flexible Time-Off
- Competitive Salaries
- Bi-Weekly Meeting Free Days
- Mentoring Programs
- Globally recognized Training and Development programs

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

**Company Background