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Account Solution Engineer
hace 3 semanas
Job Category
Sales
Job Details
**About Salesforce**
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
**THE ROLE**:
Also known as a “Pre-Sales Consultant” or “Sales Consultant,” the Solution Engineer partners with sales teams to present Salesforce product offerings and architecture in a way that builds confidence in our technology and addresses customer needs. Rather than simply listing features, this role focuses on understanding business requirements, crafting a technical strategy, and demonstrating solutions that clearly deliver value.
**YOUR IMPACT**:
- Work alongside Sales Representatives and senior engineers to uncover customer challenges and design solutions that leverage Salesforce’s AI and Data capabilities.
- Participate in smaller, industry-focused teams (Small business), gaining exposure to different verticals and product lines.
- Embrace the fast-evolving world of AI and Data: learn new tools, propose innovative ideas, and adapt to changing priorities.
- Collaborate effectively with colleagues—sharing knowledge, helping refine demos, and ensuring we speak the customer’s language.
- Build customized demos that highlight how Salesforce products solve real-world problems, focusing on tangible benefits (e.g., increased efficiency, faster response times).
- Pursue relevant trainings and certifications to deepen your understanding of the platform and maintain up-to-date skills.
- Work toward quarterly and annual objectives, partnering with management to define clear targets and track progress.
- Be prepared to travel occasionally, depending on territory alignment and customer needs.
**KEY RESPONSIBILITIES**:
**Customer Discovery and Solution Mapping**
- Ask thoughtful questions to uncover pain points, goals, and existing processes.
- Translate business requirements into a high-level solution blueprint, explaining how Salesforce features (e.g., Sales Cloud, Service Cloud, Data Cloud, Agentforce) address those needs.
**Demo and Prototype Development**
- Configure sandbox environments with sample data to build demos that illustrate core workflows.
- Create simple prototypes or proof-of-concepts under the guidance of senior engineers, highlighting key functionalities without diving into unnecessary technical detail.
- Focus on user outcomes—showing how a task that once took hours can now be done in minutes.
**Collaborative Proposal Support**
- Work closely with Sales Representatives and architects to draft technical sections of proposals, including architecture diagrams, scope outlines, and implementation plans.
- Ensure alignment between the commercial offer (pricing, timelines) and technical feasibility.
**Customer Presentations and Objection Handling**
- Deliver concise presentations to small customer groups, using clear language and real-world examples.
- Address common objections by reframing them as opportunities—demonstrate how a specific feature or approach can overcome a concern.
- Articulate the business impact (e.g., increased revenue, reduced manual work) rather than focusing on configuration steps.
**Cross-Functional Collaboration**
- Liaise with Product, Marketing, and Engineering teams to stay informed about new releases, AI advancements, and best practices.
- Share feedback from customer interactions to help refine messaging and product direction.
**Continuous Learning and Skill Growth**
- Regularly complete Salesforce Trailhead modules and pursue relevant badges (e.g., Sales Cloud, Service Cloud, Einstein Basics).
- Attend internal trainings, webinars, and team knowledge-sharing sessions to build technical and soft skills.
- Demonstrate a growth mindset by requesting mentorship, reviewing peer demos, and seeking feedback on communication style.
**Time Management and Organization**
- Balance multiple tasks—demo preparation, certification study, and customer calls—by planning your week and setting clear priorities.
- Use organizational tools (shared calendars, task trackers) to keep stakeholders informed of your progress and any blockers.
**SKILLS AND QUALIFICATIONS**:
**Foundational Pre-Sales or Customer Success Experience**
- Some exposure (0-2 years) in a Solution Engineer, Pre-Sales, Customer Success, or similar role.
- Demonstrated eagerness to learn technical skills and understand customer business needs.
**Presentation and Communication Skills**
- Comfortable speaking in front of small groups, using simple language to explain concepts.
- Able to create and refine slide decks, whiteboard flows, or basic technic
