Technical Account Manager

hace 4 semanas

Buenos Aires, Argentina Aliantec A tiempo completo

Technical Account Manager / Solutions Engineer Sigma Solve Inc Job Title: Technical Account Manager / Solutions Engineer - Software Solutions Responsibilities Client Engagement and Relationship Management Serve as the primary technical point of contact for assigned clients, building and maintaining strong relationships. Collaborate closely with clients to understand their business objectives, technical requirements, and challenges. Solution Design and Consultation Work closely with clients to design and customize software solutions that address their specific needs and objectives. Provide expert technical guidance and recommendations on product implementation, configuration, and optimization. Technical Support and Issue Resolution Proactively identify and troubleshoot technical issues or challenges faced by clients, working closely with internal teams to ensure timely resolution. Serve as a liaison between clients and internal engineering, product management, and support teams, advocating for client needs and priorities. Product Demonstrations and Training Conduct product demonstrations, training sessions, and workshops for clients to showcase features, functionalities, and best practices. Empower clients to maximize the value of our software solutions through ongoing education and support. Solution Implementation and Deployment Lead the implementation and deployment of software solutions for new clients, ensuring a smooth and seamless transition. Provide hands‑on technical expertise and support during the onboarding process, working closely with clients to address any technical challenges or requirements. Project Management and Account Planning Develop and maintain strategic account plans for assigned clients, outlining goals, milestones, and success metrics. Collaborate with cross‑functional teams to drive project execution, manage timelines, and deliver results that exceed client expectations. Qualifications Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred. Proven experience in software engineering, solutions engineering, or technical account management, preferably in a customer‑facing role. Strong technical aptitude and expertise in software development methodologies, programming languages, and software architectures. Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with clients at all levels of the organization. Demonstrated ability to analyze complex technical requirements, develop innovative solutions, and present technical concepts in a clear and compelling manner. Project management skills, with the ability to manage multiple projects and priorities simultaneously while meeting deadlines and exceeding client expectations. Customer‑focused mindset with a passion for delivering exceptional service and driving customer success. Experience with CRM systems, support ticketing platforms, and other relevant tools and technologies used in customer relationship management and support. Location This position is (remote/on‑site) and may require occasional travel to client sites as needed. Ability to Commute: Buenos Aires, Buenos Aires (required) Ability to Relocate: Buenos Aires, Buenos Aires: Relocate before starting work (required) #J-18808-Ljbffr

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