Senior Operations Analyst- Regulatory Reporting

**About the Role**:
**Grade Level (for internal use)**: 09
**About the Role**:
**The Team**:
As a global leader in trade and transaction reporting, the Global Regulatory Reporting Solutions team have been providing Reg Tech solutions for over two decades. Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements. We are a diverse team acting on behalf of our global customers. S&P Global values focus on inclusiveness, collaboration and integrity and our management strive to provide a work environment that encourages our colleagues to achieve their full potential. Our support team is expanding, and you will play an important role in continuing to make it all happen. You will be joining a team of problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment. We are a diverse team supporting our global customers.
**Responsibilities and Impact**:
Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
Troubleshoot client inquiries and issues involving reviewing client data in different formats, i.e. excel file, JSON, XML, FpML messages and comparing against our mapping sheets, technical specifications, business requirements to resolve issues or identify system bugs
Helping clients understand how the solution works and how to resolve reporting issues
Involvement in client training and site visits
Escalate issues in a timely manner and ensure follow and resolution.
Assist in validation or UAT for issue resolution
Involvement in client training and site visits
**What We’re Looking For**:
**Basic Required Qualifications**:
Financial services experience preferred particularly securities finance regulatory reporting
Client facing experience
Ability to grasp concepts of a technical nature
Querying and extracting data from a database
Understanding of SQL, API
Ability to grasp concepts of a technical nature
Ability to read and understand technical specifications, business requirements
Must be an excellent written and verbal communicator
Excellent interpersonal skills
Able to easily adapt communication style in different situations
Committed to high quality output
Highly motivated, disciplined, confident and a team player. The ability to adjust to shifting priorities is a must.
**Additional Preferred Qualifications**:
Knowledge of transaction reporting desired
Advanced excel skills preferred
Knowledge of other vendor systems useful
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Fri