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Support Analyst

hace 2 semanas

Buenos Aires, Argentina Sky Systems, Inc A tiempo completo

**Support Analyst & Focal Point**
Buenos Aires, Argentina (On-Site)

**Educational Qualification***
- Studying or concluded a bachelor's degree in IT**Technical Knowledge***
- Minimum of 02 years of experience in customer service areas;
- Advanced computer knowledge;
- Knowledge in Ticket registration tools (Service Now, Remedy,etc...);
- Leadership skills

**Behavioral skills***
- Attendance / punctuality;
- Concentrated attention/good analytical ability;
- Commitment;
- Posture;
- Responsibility;
- Organization;
- Teamwork / cooperation;
- Work well in a team environment;
- Initiative / attitude;
- Focus on results;
- Pro-activity to learn and research;
- Ability to work with multiple priorities and requests;
- Competencies to be evaluated in performance evaluation (appraisal): collaborative work, effective communication, trust, agility to learn, passion for results, customer focus.

**Job description***
- Customer service;
- Support the configuration of company computers;
- Maintain the FUNCTIONAL IT environment in terms of infrastructure and use of resources used by users;
- Desktop configuration with customer image;
- Laptop configuration with customer image;
- Knowledge of Appledevices (iPhones and iPads);
- Documentation in the calling tool, follow-up the ticket during its life cycle;
- Installations of computer computers (monitors, mouse, keyboards, Dockstations);
- Second-level troubleshooting;
- Hardware troubleshooting, generate warranty on the equipment manufacturer when necessary;
- Assist with the creation of technical procedures for the Service Desk when possible;
- Follow the processes defined by the project's global contract.
- Carry out the mandatory training of Wipro and Customer.