Customer Service Representative

hace 1 día


Argentina Gilson Housing Partners A tiempo completo

We are a U.S.based company specializing in innovative software solutions and call center services for Public Housing Authorities nationwide. We are currently seeking **Customer Service Representatives** to support residents and applicants who need assistance with housing programs.

In this role, you will answer inbound calls, provide accurate information, and ensure that individuals receive the guidance they need—all from home.

**Position Details**

**Work Schedule**
- **Main schedule: 4 PM - 12 AM (Eastern Standard Time)**:

- **Full-time option**: May transition to full-time based on performance and department needs
- **Weekend availability required**, depending on call volume
- All team members receive **2 days off per week**

**Training Period**
- Duration**:3 months (paid)**:

- Training Rate**:$4 USD per hour**:

- Post-Training Rate**:$5 USD per hour**

**Performance & Compensation**
- Expected to handle **10+ calls per hour**:

- **Higher bonuses** for maintaining **10.5-11+ calls per hour** while meeting quality standards
- Growth opportunities within the company
- Fixed rates + performance incentives

**Requirements**:

- Advanced **English and Spanish** (C1/C2 level)
- Previous customer service experience (call center experience preferred)
- Ability to work in a **fast-paced** environment
- Availability **within the 4 PM-12 AM EST window**:

- **Weekend availability**:

- Stable internet connection and quiet workspace

**How to Apply**

Please submit your **resume in English**.

Tipo de puesto: Tiempo completo, Medio tiempo

Pregunta(s) de postulación:

- Are you fluent in English at a C1/C2 level?
- Do you have availability within the 4 PM-12 AM EST time frame?
- Do you have weekend availability?
- Do you understand that the rate is $4/hr during training and $5/hr after training

Lugar de trabajo: Empleo remoto



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