Operations Support Specialist

hace 2 semanas

Rosario, Argentina Varsity Tutors A tiempo completo

**Responsibilities**: may include some or all of the following tasks;
- Provide Customer Support to Contracted Tutors
- Account Setup
- Specific Student Opportunities or Assignments
- Tutoring Products
- Technical Issues
- Scheduling Conflicts
- Payment and Payroll
- And more
- Provide guidance and assistance to tutors about:

- Resolve Technical Issues for both Instructors and Students
- Resolve technical issues for both instructors and students
- Assist customers and tutors in realtime on chat and video with technical issues
- Follow process to submit to engineering if the issue can not be resolved immediately
- Support and Audit Tutoring Sessions
- Monitor live online classes
- Assist instructors on starting and ending class sessions
- Provide Insights for School System Partners
- Handle complaints, provide appropriate solutions and alternatives
- Measure quality inputs, such as compliance to client-defined requirements, tutor preparedness, and platform ease of use.
- Address defects that require intervention on behalf of our clients, such as replacing tutors when necessary and escalating issues that prevent student learning

**Qualifications**:

- Level B2 English proficiency
- Experience with Google documents
- Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor's degree
- Experience with technical support preferred
- Strong analytical and problem-solving skills
- Comfortable performing all job responsibilities on a laptop or computer
- Able to perform basic technical troubleshooting with work equipment
- Highly adaptable to change and thrives in a fast-paced environment
- Self-starter with exceptional attention to detail
- Excellent time management and organizational skills. Ability to work independently.
- Ability to multitask in a dynamic environment where priorities change quickly.
- Willingness and ability to quickly learn business practices, policies and procedures.
- Ability to work full-time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating day is from 8:00am - 8:00pm CDT.
- High-speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- A quiet work environment that promotes focus

**Location**: Fully Remote - Based in Rosario, Argentina

**About Nerdy**:
**Varsity Tutors Leadership Principles**

Relentless Focus on Customers
- Comfort with Ambiguity
- Ownership
- Simplify
- Intellectual Curiosity
- Build Teams
- Think Big
- Insist on High Standards
- Bias for Action
- Build Trust
- Go Deep
- Have Conviction
- Deliver Results
- Are Right, a Lot

**Benefits**:

- Competitive Hourly Rate ($9.50/hr USD)
- Full-Time Position (40 hours per week)
- Fully Remote Position
- A once-in-a-lifetime opportunity to help transform how the world learns
- A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
- Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)_

  • Technical Support Specialist

    hace 1 semana

    Rosario, Argentina CrewBloom A tiempo completo

    Technical Support Specialist Job Summary: Join our team as a Technical Support Specialist, providing exceptional remote support. You'll review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with...

  • Technical Support Specialist

    hace 3 semanas

    Rosario, Argentina StratifyIQ A tiempo completo

    Job Summary : Join our team as a Technical Support Specialist, providing exceptional remote support. You'll review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with CRM / ticketing systems. This...

  • Customer Operations Lead — Billing, Support

    hace 4 semanas

    Rosario, Argentina Ottomatik.io A tiempo completo

    A healthcare tech company in Argentina is seeking a Customer Operations Lead to manage customer support and billing operations. This role requires over 2 years of experience in customer operations or support, strong attention to detail, and proficiency in Stripe. Responsibilities include resolving complex customer issues and improving operational workflows....

  • Remote Technical Support Specialist — Growth

    hace 1 semana

    Rosario, Argentina CrewBloom A tiempo completo

    A global support service provider is seeking a Technical Support Specialist to join their remote team in Rosario, Argentina. This role involves providing exceptional support, managing support tickets, troubleshooting issues, and documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with CRM...

  • Remote Technical Support Specialist

    hace 3 semanas

    Rosario, Argentina StratifyIQ A tiempo completo

    A leading tech support company in Argentina is looking for a Technical Support Specialist to provide exceptional remote support. Responsibilities include managing support tickets, troubleshooting issues, and building knowledge base materials. Candidates should have experience in technical support, strong communication skills, and proficiency with CRM...

  • QA Specialist: Manual

    hace 3 días

    Rosario, Argentina We Clone You A tiempo completo

    Invisible Expert Marketplace OverviewJoin to apply for the QA Engineer Specialist role at Invisible Expert Marketplace. Design, develop, and maintain comprehensive test plans, test cases, and testing frameworks for both manual and automated testing. Execute complex manual testing tasks and contribute to automation initiatives. QA Analyst Language QA Analyst...

  • Tag Management Specialist | 100 Remote | LATAM

    hace 3 días

    Rosario, Argentina Prometeo Talent A tiempo completo

    About Us Prometeo Talent is a recruitment firm with a strong presence across the Americas and Europe. We specialize in connecting companies with outstanding tech and digital operations professionals. We're partnering with a U.S.-based company focused on marketing effectiveness measurement across multiple channels. They support global advertising teams by...

  • Remote Ad Ops Pro: Campaign Tagging

    hace 3 días

    Rosario, Argentina Prometeo Talent A tiempo completo

    A recruitment firm is seeking a Digital Campaign Tagging & Ad Operations Specialist to support the setup and validation of digital ad tags across various client campaigns. This hands-on role requires at least 1 year of experience in digital campaign tagging, proficiency with Google Campaign Manager, and a solid understanding of impression tracking. The...

  • ServiceNow Inventory Management Specialist

    hace 3 días

    Rosario, Santa Fe, Argentina Athyna A tiempo completo

    ServiceNow Inventory Management SpecialistWe are looking for a ServiceNow Inventory Management Specialist to join a large-scale broadband and telecommunications company operating complex supply chain and inventory environments across multiple locations.This role will play a key part in managing inventory-related requests and operations through ServiceNow...

  • Marketing Operations QA Specialist

    hace 1 minuto

    Rosario, Argentina Launch Potato A tiempo completo

    WHO ARE WE? Launch Potato is a profitable digital media company that reaches over 30M+ monthly visitors through brands such as FinanceBuzz, All About Cookies, and OnlyInYourState. As The Discovery and Conversion Company, our mission is to connect consumers with the world’s leading brands through data-driven content and technology. Headquartered in South...